Overview
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services. We are proud of the diversity of our staff and the communities we serve. We strive to fulfil our values, improve the quality of care, and solve health care problems of tomorrow. We are proud to be rated “Good” by CQC and have received awards including Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust supports flexible working arrangements and will consider all requests from applicants who wish to work flexibly.
Responsibilities
* Patient assessment: undertake teaching of contact lens patients on how to safely insert and remove contact lenses, and aftercare.
* Undertake telephone appointments for patients who have attended the Face-to-Face Low Vision clinic.
* Undertake a range of support and diagnostic assessments and procedures, giving advice and arranging follow-up as needed.
* Administrative: process CVI (Certificate of Visual Impairment) forms ensuring they are received by the Local Authority within statutory timescales.
* Support a range of non-patient-contact activities to support optometry and related services, including making appointments and arranging contact lens procurement and collection.
* Review patients attending the low vision clinic (in person or by telephone), actioning necessary follow-up outcomes, and signposting to support services (low vision aid clinics, local sight charities, social services and other organisations).
* Undertake training for new Contact Lens Wearers with follow-up support or additional instruction as needed.
* Manage contact-lens collections, providing appropriate instructions and ensuring payments are made by appropriate routes.
* Action and facilitate the CVI process to register patients as sight-impaired or severely sight-impaired, liaising with the pathway professionals from consultant to ECLO and social services rehabilitation team.
* Order all stock and non-stock items for the department using the e-series requisitioning system; stock control of contact lenses and low visual aids, including invoice checks and GRNs.
* Make appointments for optometry-related clinics as necessary; handle telephone and in-person queries to the optometry department.
* Support the ECLO in providing admin support for the low vision service and cover signposting for patients during periods of annual leave.
* Manage new and follow-up waiting lists on PAS under the direction of the Head of Optometry; maintain records of training and report progress as required.
* Undertake ophthalmic procedures training under supervision of the Head of Optometry, Optometrists, Orthoptists, ECLO and other staff, maintaining training records and identifying training needs.
* Any other clerical administrative tasks that support the clinical functions of the department.
Benefits and Additional Information
This advert closes on Monday 29 Sep 2025.
Notes
This description may include references to flexible working arrangements. The content is intended to reflect the responsibilities and scope of the role as provided.
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