Vita Health Group - part of wider Spire Healthcare Group - are looking for a customer-focused, ambitious and forward-thinking Customer Relationship Advisor to help us build the future of UK workplace health. This is an exciting opportunity for an experienced customer-focused professional at the core of Spire's strategic ambitions. You will help lead the evolution of our Spire Workplace Health Services across four key areas: Occupational Health (OH), Musculoskeletal (MSK), Psychological Therapy Services (PTS), and Employee Assistance Programme (EAP). Reporting directly to the Account Director, this varied role suits a highly organised individual who can prioritise multiple tasks, demonstrates strong attention to detail, and communicates effectively with both internal and external stakeholders. Essential Requirements: Experience in a customer-focused, process driven role (circa 2 years). Strong organisational skills. Excellent written and verbal communication skills. IT competent with a high level of accuracy and attention to detail. Ability to work collaboratively within a team-based environment. Strong problem-solving skills and ability to prioritise workload effectively. Key Responsibilities: Act as a point of contact for customer and internal enquiries, ensuring timely and effective responses. Build and maintain strong working relationships with internal teams and external stakeholders. Take ownership and monitor contractual renewals across a defined customer portfolio, ensuring all agreements are proactively managed, tracked, and completed within required timelines. Identify and escalate any customer or contract risks / issues relating to upcoming renewals Manage and coordinate activity within shared mailboxes, ensuring enquiries are prioritised, and any other administrative and coordination tasks when needed. Maintain accurate and up-to-date system records, including contract data, customer information, and activity updates. Support delivery of product demonstrations, customer implementations and onboarding activities where required. Assist with new customer implementations from point of sale through to service go-live.