London
| hybrid 3 days a week | competitive salary + 20% bonus |
at wagamama,
food is life
and we're here to make every bite count. with over 165 restaurants across the UK (and growing fast) we've been dishing up vibrant, fresh asian inspired flavours since '92. it's all about good food, good vibes, and good company
were looking for a
delivery +oo partner
to join us on our journey ready to dive in and stir things up?
what we need |
to support + enable all restaurants to consistently deliver all aspects of their oor business to the required standards. to improve skills + capability of gm's + hc's being able to interpret and interrogate all oor data + reports so they are able to focus on the right areas of their business to improve their oor operation and improve their kpi's
what you'll do |
* to be the ops expert in all aspects of delivery + oor to drive knowledge | capability | awareness of performance + opportunities for growth
* delivery of brilliant food + service through all aspects of oor + delivery to our guests | supporting ops in addressing underperformance + capability in this key area
* to attend area + regional meetings when required to review performance and agree priority areas to work on with the ops teams
* to deliver training as needed to ensure skills and knowledge of all things oor are at the required levels to support consistently high standards in all sites
* to support the delivery + oor manager in driving perfect performance of the oor operation in all regions
* reporting on performance to your sites to be frequent so ops groups can keep the key kpi's a constant focus
* to work with the director of delivery operations to improve systems, operations and reporting to enable us to deliver + grow oor
* aware of competitor oor performance to ensure we are performing ahead of the competition
* implements the wagamama oor strategy in a consistent way across their area ensuring our high standards are delivered in all sites
* trouble shooter for any sites who are underperforming to facilitate agreement of the right ways to improve their operation in the areas needed
* to be a key part of the delivery of oor + delivery training to the ops team | ensuring they are clear, understood and supporting the delivery of best practise at all times
* set up and training of oor + delivery systems and stations in all new openings | full restaurants and delivery kitchens
* to work with noodle hq and operational teams to ensure that plans are in place to always exceed customers' expectations
* distribution of weekly operational kpis to support overall commercial and business kpi reporting / trading review with actionable operational insight.
* support performance managing the tail of sites to improve out of restaurant operations kpi's.
what you'll need |
* positive approach to life - solutions not problems
* calm & balanced – understand other peoples' perspective through listening + questioning.
* builds great relationships, able to work with a wide range of personalities and approaches.
* proactive + reactive - strong, inspirational leadership style | proven expert in all core aspects of delivery operations | commercial, sales driving philosophy
* kaizen – continuous improvement, commitment to improve how our restaurants work.
* a great planner
* ability to get into the detail and improve understanding and use of this detail
who you'll work with|
* regional directors
* area managers
* restaurant teams
* director of delivery operations
what's in it for you |
* competitive salary + 20% bonus potential
* hybrid working
* come as you are culture, with modern offices, fresh fruit and soft drinks
* £200 monthly wagamama food allowance — enjoy all your favourite dishes on us
* private healthcare
* 3% pension contribution
* 25 days holiday plus bank holidays
*
o further discounts across retail, hospitality & leisure — perks that make life sweeter
* Supporting you every step of the way family-friendly pay: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
nothing brings people together like great food. no matter where you're from or who you are, you've got a seat at our table | because food is the ultimate connector, and here everyone belongs