Job Overview
We are seeking a dedicated and compassionate Patient Advisor to join our healthcare team. The role blends that of a GP receptionist with sign posting and patient advisor. The post holder will both answer telephone calls from patients and will also receive electronic consultation requests from both E-Consult and Klinik platforms, depending on the GP Practice system. The role will then involve directing patients to, and booking them into /referring them onto the most appropriate service for their needs.
The candidate will need a flexible approach to change and be instrumental in the delivery of the high quality patient centred care. The role will be based at our offices in Bracknell.
This role gives the exciting opportunity to work with a dynamic and committed team and to help shape the delivery of services and projects to the patient population.
Key Relationships: Virtual Hub Team Leader, Project Manager, Multi- Disciplinary teams, Third Party Members and Patients
General Duties / Key Responsibilities
* Customer service via telephone and electronic consultations - interacting with a range of patients
* Identification and referral via the correct pathway for patients
* Help patients manage expectations within the surgery
* Liaison with GP's, other professionals and relevant others within the multidisciplinary team
* Data input and recording
Qualifications
* Previous office experience is essential.
* Strong communication and interpersonal skills to effectively interact with patients and healthcare professionals.
* Ability to coordinate care and manage patient inquiries efficiently.
* Familiarity with healthcare systems and patient management software is a plus.
* Organizational skills to handle multiple tasks and prioritize effectively in a fast-paced environment.
Person Specification
Qualifications
Essential
* Excellent interpersonal and communication skills
* Excellent attention to detail
* Good Planner
* IT literate (training will be provided on specific systems)
* Positive outlook
* Embrace challenge and change
* Be able to think clearly and analytically
* Self-motivated
* Be able to gather unbiased information
* Reliable, honest and flexible
* Well-presented and professional
* Ability to deal with difficult conversations
* Diplomacy
Desirable
* Experience in a telephone call centre or fast moving customer service position
* Experience of working in a team environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Job Types: Full-time, Part-time
Pay: £12.21 per hour
Expected hours: 15 – 37.5 per week
Benefits:
* Company pension
* On-site parking
Work Location: In person
Reference ID: IndeedVHMar2025