TheCustomerServiceCentreistheFirstPointofContactformanyofLincolnshireCountyCouncilsServices,includingAdultCare,Children'sServices,Highways,Registration&CelebratoryServices,LibraryServices.
CustomerServiceAdvisorWedeliveradiverserangeofservices,manyofwhichplayanimportantpartinpeople'slives-whetheritiscarryingoutaStrengthBasedConversationtoenablearesidenttoremainindependentlyathome,takingacontacttosupportaChildinNeedorsimplyrenewingalibrarybook,itcanbehard,butrewardingwork.
TheOpportunityCustomerServiceAdvisor
CustomerServiceAdvisorWehavevacanciesavailableinourCustomerServiceCentrebasedinLincolninourAdultCareTeam.Usingthestrength-basedapproachtoenablepositivechangeinpeople'slifeyouwilldealwithcontactsviatelephoneandemailfromthepublicandprofessionalswhoarecontactingusforinformationandadvice,toreportasafeguardingortoaccessaservicefromAdultCare,theLincolnshireCarerServiceand/ortheWellbeingService.
Thesecallscanbecomplex,sensitive,andemotive,butfromthetrainingreceivedyouwilluseyourcallcontrol,professionalcuriosityaswellasyourexcellentcommunicationskillstogathertherelevantinformationtodeterminethemostappropriateoutcomeforthecustomer.
AboutyouCustomerServiceAdvisor
YouwillbeapassionateandcustomerfocusedcandidatewithexperienceofworkingwithinabusyCustomerCareorCustomerServiceCentreenvironment.Experiencewithinasocialcaresettingwouldbepreferred,butnotessentialasfulltrainingwillbeprovided.
ExcellenttypingandsoundI...