Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as the Global IT Lead - Hotel Applications, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you’ll get
As the Global IT Lead - Hotel Applications at our corporate office, here are just some of the great benefits you will receive :
* Complimentary stays and employee rate with breakfast included in all 10 Dorchester Collection hotels
* 50% off at bars and restaurants within all of our Dorchester Collection hotels
* £750 Refer a friend bonus scheme
* World class development opportunities
* Social events throughout the year
* Free workday meals in the form of a pre-paid lunch card
* Exclusive Access to a discount platform featuring 1000s of retailers
* Season ticket loan and cycle to work scheme
* Competitive retirement scheme
What you’ll do
This role is based in Dorchester Collection Corporate Office, London - there may be an opportunity and requirement to travel to different sites in London and overseas if required.
* Using your previous experience in Hotel Technology you will provide the conduit between the corporate office and the hotels to ensure all solutions are optimized and configured within Dorchester Collection standards whilst taking into consideration other related and connected systems. You will actively engage in project work associated with Dorchester Collection core central systems as well as maintain, support and improve said systems on an ongoing basis.
* You will be responsible for maintaining / supporting existing multi-property environment of Opera PMS, Oracle Simphony POS, SynXis CRS, Microsoft Dynamics CRM, Trybe, Unifocus and other associated global systems.
* You'll support the applications department with project implementation and coordination, and work with third parties and internal stake holders to run test scripts to quality assure functionalities are delivered
* Maintain and develop appropriate DC Global applications security standards and associated processes, and develop SOPs for system functionalities and guides in conjunction with other key business stakeholders
* Support key Global applications version upgrades - functionality testing, implementation, introduce new functionalities, advise on functionality changes
* Provide helpdesk escalation of hotel application issues including acting as first line reviewer / assessor of change requests and noting viability and impact before then seeking final approval
* Raise and co-ordinate P1 Hotel Application issues for the group and update with key hotel stakeholders
* The items shared are the essence of a day in the life of a Global IT Lead, but we'll make sure you are provided with specifics on how we care for our hotels and corporate office.
What you’ll bring
* Previous experience running projects as well enforcing processes, procedures and standards
* Previously demonstrated experience in implementing or maintaining central hotel technology based systems
* Experience in testing, assessment, and approval of upgrades in multi-property environments
* You’ll have advanced knowledge of at least one of the following : Opera PMS, Opera Cloud PMS, Oracle SImphony POS, Microsoft Dynamics CRM and / or Synxis CRS
* Communication is what keeps our departments running perfectly. You have great verbal and written communication skills in English
* You’ve held a supervisory role in hotel operations and have experience of working directly with hotel technologies in a role where this was a significant responsibility.
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