We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: The role of Client Services Advisor is to help manage the relationship between PRA Group and our clients. This involves sending queries and dealing with the associated replies ensuring systems are updated. This role also involves the management of Outlook mailboxes and ensuring SLA’s are adhered to. Main Duties and Responsibilities: Daily responsibility for client support helpdesk queries Compile, process, and send account queries Process client query responses and appropriately update PRANet Establish and develop good relationships with all client contacts, PRA Group employees and Senior Management Manage client contact for day-to-day queries Liaise with clients to ensure queries and client reporting are dealt with in line with SLA’s Manage priorities between day-to-day work and projects Be self-motivated with the ability to work on own initiative or as part of a team Complete any other duties as directed by Management Experience/Qualifications Previous use or a good understanding of Microsoft Office, especially Outlook, Word & Excel Previous experience working in an Office/Admin environment Excellent verbal and written communication Ability to work towards and achieve Key Performance Indicators (KPI’s) Work well as part of a team and on own initiative Good attention to detail Good understanding and questioning skills Ability to liaise with other departments to achieve best solution Code of Conduct Adhere to PRA U.K. code of conduct Be punctual for shifts, breaks, lunch Adhere to PRA U.K. dress code & clear desk policy Conduct self in a professional and appropriate manner at all times Ability to adapt to an ever-changing environment Respond in a positive manner to coaching and take ownership of own development Adhere to all PRA U.K. directives and working practices Treat all customers and colleagues with respect Ensure adherence to Compliance Practices Shift Pattern/Hours of Work 37.5 Hours per week: Monday to Friday, 09:00 – 17:00 PRA Group (UK) Ltd applies Equal Opportunities policy at all stages of recruitment and selection process. Shortlisting, interviewing and selection is carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership. Those with disabilities meeting the minimum requirements for the post will be shortlisted and reasonable adjustments will be made to ensure they are not disadvantaged during the interview process.