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Operations Manager – Facilities & Cleaning Services
Location:
Flexible/Hybrid – Midlands based preferred (field-based audits required)
Hours:
Part-Time (25 hours per week over 4 days) - option for full time hours available.
£16.00 per hour + holiday entitlement (20 days + 8 statutory)
Overview:
An exciting opportunity has arisen for an experienced and proactive Quality Manager to join a growing commercial cleaning and facilities service provider. This is a hands-on role ideal for someone who is detail-oriented, highly organized, and passionate about maintaining high standards in service delivery, compliance, and staff wellbeing.
Key Responsibilities:
Quality Management & Compliance
* Oversee and audit ISO 9002 and ISO 14002 quality systems.
* Conduct regular internal audits to ensure compliance across key processes.
* Ensure accurate invoice generation and procedural consistency.
* Monitor staff attendance using a mobile app-based system.
* Handle customer satisfaction monitoring through regular engagement.
Site Audits & Issue Resolution
* Conduct site-based quality audits across active contracts.
* Assess work standards and report findings to management.
* Coordinate and track corrective actions for non-conformance issues.
* Work directly with operational staff to resolve minor issues promptly.
* Review and enhance staff induction training programmes.
* Monitor training compliance
* Health & Safety
* COSHH
* Safeguarding
* Conduct periodic staff wellbeing checks and training assessments.
Weekly Duties:
* Review attendance logs and follow up on anomalies.
* Track induction and training progress for new operatives.
* Monitor performance of sites under remedial action plans.
Monthly Duties:
* Issue vehicle safety checks and analyze results.
* Calculate carbon footprint from energy usage.
* Audit invoices for accuracy and compliance.
* Report on site supervision and training targets.
* Attend monthly management meetings and contribute insight.
Ongoing Responsibilities:
* Maintain ISO audit schedule and documentation.
* Liaise with clients via phone/email to collect feedback.
* Ensure operatives understand and adhere to H&S protocols.
Candidate Profile:
* We’re looking for a confident communicator with an eye for detail who can work independently and collaborate effectively across teams.
* Strong communication and interpersonal skills.
* Basic IT proficiency (Word, Excel, Email).
* Experience in quality auditing, ideally in cleaning/facilities or service industries.
* Ability to challenge non-compliance in a professional manner.
* Willingness to learn and adapt in a dynamic environment.
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