English | United Kingdom | req128471
Join our team!
YOUR ROLE
As Head of Import Operations, you will be responsible for delivering high-quality, efficient import services through strong operational leadership. You will champion a 'right first time' approach, driving operational excellence while optimising production costs. Leading the day-to-day activities of our Import Operational Care Centre (OCC), you'll ensure Colleagues are equipped with the right tools, training, and support to succeed. You will have a direct line management responsibility for 4 OCC Front Line Managers.
YOUR RESPONSIBILITIES
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YOUR SKILLS AND EXPERIENCES
1. Proven leadership experience managing diverse teams in freight forwarding.
2. Experience in managing teams across locations.
3. Detailed knowledge of import customs requirements is preferred.
4. Strong communication skills, both written and verbal, with proficiency in MS Word, Excel, and PowerPoint.
5. Excellent organisational and time management abilities, with a talent for prioritising and meeting deadlines.
6. Customer-focused mindset with strong problem-solving capabilities.
7. Adaptable and resilient, with a proactive attitude toward change and new technologies.
8. Team-oriented leader with empathy, coaching skills, and the abilit...