Join to apply for the Helpdesk Operator role at Mitie Cleaning & Hygiene Services
Continue with Google Continue with Google
2 days ago Be among the first 25 applicants
Join to apply for the Helpdesk Operator role at Mitie Cleaning & Hygiene Services
Job Overview
To work as part of the Helpdesk team within a commercial Contract providing operational support to teams across the UK, in a Facilities Management Environment.
Better places, thriving communities.
Job Overview
To work as part of the Helpdesk team within a commercial Contract providing operational support to teams across the UK, in a Facilities Management Environment.
This is achieved by answering calls and e-mails, raising these in an efficient way to progress as reactive tasks for the operational delivery teams.
To provide a world-class front-line service across all the customers within the collaboration
Main Duties
To Undertake a Range Of Duties Including
* To pro-actively demonstrate and work to the Company's values of People, Passion, Fresh Thinking and Exciting Futures
* To answer calls as quickly as possible, raise tasks, log concise / useful information within the contractual work management system and assign to a central planning function.
* To carry out all work in line with pre-determined service level timescales
* To manage the day to day running of the helpdesk work distribution, planning and contingency management
* To take a proactive approach to customer liaison and ensure concerns are dealt with or relayed to line management promptly
* To understand and complete all work-related documentation accurately and on time
* To understand and comply with policies and procedures
* To manage work orders in appropriate manner ensuring service team lead is aware of all situations and escalations
* To comply with all Health and Safety policies and procedures
* To attend and fully participate in training and appraisal activities as required
* To ensure any escalations are expedited in a timely fashion to adhere to the contractual obligations.
* To understand and complete all work-related documentation accurately and on time
* To understand and comply with policies and procedures
* To carry out work in a safe and diligent manner
* To undertake additional duties in line with capabilities as required
* Builder controller duties are part of this role and training will be provided for this role, on completion of training you will be added to the rota.
* This is an onsite role
* The Helpdesk is manned from 07:00 to 17:00 each day it is expected that you are flexible within these hours to ensure adequate coverage within the team
What we are looking for
* Excellent, demonstrable customer management experience and proactive approach
* Holds relevant qualifications / certificates (e.g. NVQ in Customer Service or Administration or equivalent or has relevant Customer Helpdesk experience
* Able to operate a Helpdesk system or equivalent IT skills.
* Able to remain calm when dealing with calls in a pressured environment
* Team Player with ability to work under own initiative when required.
* Strong numeracy and literacy skills, and strong commercial awareness
* Able to understand and act on both verbal and written instructions / procedures
* Excellent listening and questioning skills
* Able to remain calm when dealing with calls in a pressured environment
Sound knowledge / experience of office administration skills / tasks
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Romeo Marufu at romeo.marufu@mitie.com.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
* Apply Now
Looking to move roles but not leaving the Mitie family?
Why not share your experience with others about life at Mitie?
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Facilities Services
Referrals increase your chances of interviewing at Mitie Cleaning & Hygiene Services by 2x
Get notified about new Help Desk Operator jobs in Seascale, England, United Kingdom.
Receptionist/Admin Assistant at Workington Academy
Workington, England, United Kingdom 4 days ago
Keswick, England, United Kingdom 3 weeks ago
Barrow-In-Furness, England, United Kingdom 3 weeks ago
Windermere, England, United Kingdom 1 day ago
Workington, England, United Kingdom 4 weeks ago
Windermere, England, United Kingdom 1 day ago
Sunderland, England, United Kingdom 3 days ago
Seascale, England, United Kingdom 2 weeks ago
Cockermouth, England, United Kingdom 2 months ago
Cockermouth, England, United Kingdom 3 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr