Description:
Account Manager, Business Insurance
This job is in-person 3 days a week in either our Boston, MA or Worcester, MA offices and 2 days remote.
Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 15,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an RFP Specialist at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With over 300 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).
A day in the life.
As one of our Account Managers on the Business Insurance team, you’ll collaborate with our sales team, clients, and insurance carrier underwriters in order to successfully grow and retain clients. You will act a client consultant, providing clients with recommendations and advisory services to help them achieve their long-term goals. Our Account Managers are accountable for providing excellent client service. We are looking for someone who is energized by working with clients and is comfortable educating clients on the various lines of coverage available to them.
1. Develop and maintain working relationships with clients by managing pre-renewals, renewals, and overseeing their ongoing service needs
2. Provide consultative services to client contacts in order to account-round existing clients to meet gaps in their coverage
3. Leverage your product knowledge to maintain a high service standard for variety of clients and their product service lines
4. Conduct in-person, Zoom, and phone meetings with clients and carriers and will maintain client information using a EPIC CRM system
Our future colleague.
We’d love to meet you if your professional track record includes these skills:
5. 3 years of experience in the commercial insurance industry, brokerage experience preferred
6. Experience working with clients in a variety of industries and experience communicating with individuals at all levels of an organization
7. A bachelor’s degree or equivalent experience
8. Excellent customer service skills, organization skills, and the ability to prioritize deliverables and projects with competing deadlines
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
9. Generous time off programs ensure you have time to recharge including 15 vacation days, 3 personal days, 10+ holidays, 2 floating holidays, and 4 days for learning & development
10. Comprehensive medical, dental and vision plans
11. 401K and company match program
12. Tuition reimbursement and professional development opportunities
13. Hybrid work
14. Charitable contribution match programs
15. Stock purchase opportunities