Employer Gloucestershire Hospitals NHS Foundation Trust Employer type NHS Site Trustwide Town Gloucestershire (Gloucester, Cheltenham) Salary £24,937 - £26,598 (pro rata if part time) Salary period Yearly Closing 23/03/2026 23:59
Patient Coordinator, Band 3 - Obstetrics and Gynaecology
Band 3
At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.
With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.
We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.
We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on‑site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.
Be part of Gloucestershire Hospitals, explore your future with us today.
Job overview
Patient Co‑ordinator - Band 3 (30 hours a week)
If you are looking for an exciting, varied and important role within the NHS and enjoy a challenge then the Obstetrics and Gynaecology Department wishes to appoint a Patient Co‑ordinator.
Our team consists of Patient Co‑ordinators and Waiting List Co‑ordinators who provide an excellent service to Consultants, and Specialist Nurses in support of Inpatient and Outpatient services. Our team are supported by the Administration Team Leaders who work closely together in support of leading their direct reports & providing cross cover for the wider team & report to the Operational Support Manager.
Our team is dynamic and constantly evolving to manage the demand and challenges of the service. We are a friendly and supportive team, who pull together & support each other with varying workloads, working closely together to ensure a positive & caring environment whilst recognising and actively encouraging and supporting individual development needs and career progression.
Main duties of the job
The role of Patient Co‑ordinator
To provide an efficient, confidential administrative and secretarial service to the Obstetrics and Gynaecology Consultants and their Medical Team to enable provision of patient care and speciality services.
To work as a member of the administration team to ensure service delivery and adequate administration cover is provided.
To adopt a constantly flexible approach to ensure that all Consultant Team and Trust Objectives are completed efficiently and within given timescales. This will include typing to meet Trust turnaround times, resolving patient queries, maintaining accurate data and supporting the Admissions Team. You will also review Consultants Waiting List’s in support of patient pathways & full clinic utilisation.
As a busy department, we are looking for motivated, enthusiastic & hardworking individuals who fit with our ethos of continual improvement & delivery of the highest quality patient‑centred care. This is a responsible role, where you are the pivotal person in the patient’s relationship with the Clinical Team.
You will have well‑developed communication, organisation & time management skills. You’ll be a friendly and positive team player & have excellent interpersonal skills. You will have the ability to work under pressure whilst remaining calm using you own initiative in a logical & methodical way maintaining attention to detail, but be able to multi‑task whilst dealing with interruptions.
Details of responsibilities
* Provide secretarial and administration support including but not limited to the accurate typing of clinics and distribution of all patient related correspondence, ensuring that patient pathways and outcomes are recorded accurately on TrakCare.
* Effectively manage clinical activity and calendars, scheduling appointments and meetings as directed by the Consultant in particular relating to the organisation of Outpatient Clinics during Annual Leave, etc.
* Fully utilise all outpatient clinic capacity by reviewing new and follow‑up outpatient waiting lists.
* Highlight to the clinical team members any results, correspondence or patient queries that need response and taking action e.g., booking investigations, transcription, etc.
* Assist and Support in the induction and training of new colleagues as directed by the Administration Team Leader.
* Promote and share best practice with colleagues and peers to ensure highest standards are achieved.
* Provide support to colleagues where appropriate to ensure the Trust service delivery standard is maintained.
* Regularly inform the Administration Team Leader about progress and flagging up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc.
* Deal sensitively with patients offering non‑clinical help and advice and utilise experience and knowledge to identify when urgent action may need to be required by medical team for the wellbeing of patient.
* Provide support to the Admissions Team including organisation of admission procedures in negotiation with the clinical staff and patients as requested by the Administration Team Leader. This includes identifying potential dates with the clinical team, negotiation of dates with the patient and any additional co‑ordination of staff, equipment, stock, facilities, external support and paperwork.
* Provide support to colleagues where appropriate to ensure the Trust service delivery standard is maintained and to cover colleagues during absences/annual/sick leave as directed by the Administration Team Leader.
* Be required to undertake job rotation for cross cover as well as for development and training purposes.
Working for our organisation
Gloucestershire Hospitals NHS Foundation Trust is one of the largest hospital trusts in England, delivering services from two general hospitals in thriving Gloucester and beautiful regency Cheltenham. We have over 9,000 members of staff who are committed to providing high quality acute elective and specialist services under our vision of ‘Best Care For Everyone’.
Benefits
* Generous Annual Leave Allowance starting at 27 days plus Bank Holidays and increasing to 33 days
* Access to the NHS Pension Scheme
* Access to our Health and Well-Being Hub and Employee Assistance Programme
* Access to on‑site Nurseries
* Discounted Public Transport
* Safe, supportive and positive working environment with regular, robust supervision
* A wide range of exciting learning opportunities including a number of Apprenticeships
* Flexible Working – Many of our staff work flexibly in different ways. Please talk to us about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
* Reward and Recognition Schemes
* Working for Gloucestershire Hospitals NHS Foundation Trust offers a number of discounts for local shops, restaurants and services and entitles you to a Blue Light Card offering further discounts both online and on the high street from large national retailers to local businesses in a wide range of categories including days out, holidays, cars, fashion, gifts and phones.
Person specification
Qualifications
* Educated to GCSE grade C or above (or equivalent) in literacy and numeracy NVQ level three in administration or equivalent experience in a hospital or office environment.
* Proficient typist with keyboard skills.
* Basic understanding of Microsoft Office packages including Word, Excel and Outlook.
* IT capable to ensure proficient use of hospital computer systems.
Experience
* IT experience of Microsoft Office packages.
* Proven organisational skills with the ability to prioritise workload and to work to deadlines.
* Good interpersonal skills for dealing with people internal and external to the organisation.
* Previous secretarial experience and/or experience in a hospital or office environment.
* Understanding and previous experience in medical terminology.
Knowledge / Skills
* An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls.
* Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar.
* Ability to work quickly and accurately.
* Ability to use own judgement and initiative as appropriate.
* Ability to work flexibly within a team.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e‑mail account regularly.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
Employer certification / accreditation badges
Name: Denise Keeling‑Taylor
Job title: Operational Support Manager
Email address: denise.keeling-taylor@nhs.net
Telephone number: 0300 422 5518
Additional information: If you would like to arrange an informal visit and/or meet & greet the team then please contact Denise on the details provided.
Alternatively contact Keeley Cooper on 0300 422 4082. Email address: keeley.cooper1@nhs.net
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