Role Overview
At ATS, our On-Site Support Engineers play a key role in our day-to-day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
As a support engineer, you will be an integral part of our customers daily operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward.
Why work for us
We are proud to be a certified “Great Place to Work®”. Employees at ATS UK feel empowered to have their voices heard, their opinions are valued, and they see that our actions match our words. At ATS UK, everyone can bring their whole selves to work, and everyone has an equal opportunity to reach their full potential.
Continuous improvement helps us to learn, improve and continue to delight our customers as their needs change. Continuous improvement in our workplace is important too, and this is why we have established the Employee Voice Committee, giving our people a voice with management and an opportunity to share suggestions and ideas to make ATS UK a greater place to work, for all.
How you will make an impact
1. Working effectively both individually and as part of the wider team
2. Taking total ownership of your assigned incidents and tasks
3. Ensuring incident and task deadlines are always met or exceeded
4. Providing in-depth problem analysis of major incidents
5. Providing meaningful risk and operational feedback
6. Demonstrating high standards of professionalism and adherence to process at all times
7. Communicating clearly and promptly with internal and external stakeholders
8. Play an integral role in the day to day running of IT and manufacturing systems for your site
Success looks like
9. Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers
10. Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback
11. Identifying and implementing process improvements that enhance efficiency and reduce incident recurrence
12. Proactively identifying potential risks to IT and manufacturing systems, mitigating issues before they escalate
13. Acting as a trusted technical advisor to customers, demonstrating expertise in manufacturing IT environments
14. Collaborating effectively with internal teams and external partners to deliver high-quality, integrated solutions
How we’ll reward you
The benefits of working for ATS UK include:
15. 23 days annual leave, increasing by 1 day each year to a maximum of 28 days, plus bank holidays
16. Private healthcare
17. Paid family support days
18. Enhanced maternity and paternity leave
19. Enhanced company sick pay
20. Salary sacrifice pension
21. Discretionary performance related bonus
22. Access to a fee-free mortgage service and other financial advice through our wellbeing partner
23. Employee Assistance Programme (EAP)
24. Life assurance
25. Employee ‘away days’
What you will bring to the team
26. Knowledge of manufacturing processes and systems
27. Knowledge of Incident Management
28. Knowledge of ITIL Processes
29. Experience of working amongst multi-vendor IT environments
30. Experience of original equipment manufacturer (OEM) engagement
31. Knowledge of Windows hardware, software and networking troubleshooting
32. Experience of advanced troubleshooting of Windows based software, hardware and network troubleshooting
33. A full UK driving licence
34. Willingness to travel to cover other UK sites for holidays and sickness
35. British Citizenship and eligible for Security Clearance.
Note for Applicants
Please note that due to the nature of our customer operations and the requirement to obtain Security Clearance, we are only able to accept applications from UK Citizens.