To manage the engineering team, and assist the Service Desk in co-ordinating the daily activities of the area field based engineers. To provide professional engineering expertise and excellent internal and external customer service, and to facilitate the development of the engineering team to service and maintain a variety of CCTV, Intruder, Access Control, Intercom, Perimeter Detection and other Security systems. The main challenges of the job are deadline pressures, the demand for thoroughness in customer service, and demonstrating the interpersonal and team working skills required to meet the business objectives.
Responsibilities
* People management including performance reviews, interviews and internal meetings. Provide coaching and mentoring to the members of the team to maximise performance, productivity and employee engagement.
* Assist with the analysis of training needs and elevate as appropriate to the Senior Regional Service Manager.
* Ensure Health and Safety compliance and safe working best practice, and the production of Method Statements and Risk Assessments as required.
* Provide technical expertise in servicing, fault finding, repair and commissioning of:
o PC/Network based Access Control Systems and different high end software packages.
o CCTV operating systems from small scale CCTV systems to large Multi-site systems with PC Based Digital Recorders.
o Fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults.
* Provide emergency solutions when operating out of hours as specified on the departmental rota.
* Liaison with all internal departments to ensure that the agreed scope of works is delivered in line with the customer's expectations.
* Participate in team meetings and actively contribute towards the business' activities.
* Strive to maximise personal development and performance and maintain up to date technical knowledge through internal and external training provision.
* Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.).
* Be 'Point of Contact' for specific customers, attend Customer meetings, compile, distribute and manage Customer meeting Minutes and Actions.
* Comply with Reliance High Tech's policies and procedures and with any reasonable managerial request.
* Perform other duties as required.
Qualifications
* NVQ 3 in Electronic Security or equivalent proven experience.
* IOSH Managing Safely and any relevant Health and Safety qualifications.
* Advanced working and technical knowledge of:
o Access control / CCTV / Intercom / Intruder systems
o Digital electronics principles and systems
o TCP/IP and other network fundamentals
o UFE's (Unified Front End)
o Knowledge of Windows Operating Systems
Core Competencies / Behaviours
* Customer and people focus
* Teamwork and leadership
* Personal performance and effectiveness
* Problem solving and goal focus
* Communication
* Technical ability
Your Profile
* Well organised, efficient and self-disciplined, and can maintain a professional credibility for themselves and the company.
* Possesses the necessary technical skill and working knowledge of the electronic security industry.
* Able to demonstrate the ability to build working relationships based on trust, respect, sharing, co-operation and mutual support.
* Can work effectively towards relevant goals and targets.
* Able to communicate clearly and consistently.
* Support the Senior Regional Service Manager in leading others to achieve team objectives.
* Demonstrates an understanding and compliance with all prevailing Health & Safety requirements.
* Can overcome difficulties and deliver a high quality service at all times, guiding and supporting others to define and solve problems in a way that minimises disruption to the service and company business plans.
* Understand the need to be aware of technical and industry developments, and has the capability to keep up to date with new products and technology.
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