After Sales Manager
We are recruiting an After Sales Manager to work for a leading company based in Kingswinford. The role will report into the Operations Director. The role is a fixed term contract to cover maternity 9 – 12 months.
Responsibilities
* Lead internal service, field service engineering, and technical teams
* Line manage 3 direct reports; overall oversight of ~44 employees
* Maintain ownership of core service KPIs (First Time Fix, PM cancellations, scheduling, revenue)
* Oversee service margin, billing, and cashflow discipline
* Support performance management, PDPs, 1-2-1s, audits, and stocktakes
* Improve scheduling, route planning, and operational efficiency
* Handle escalated customer complaints professionally
* Analyse revenue streams (labour, parts, contracts, installs) and track trends
* Progress service improvement projects and system enhancements (including ServicePro)
* Role‑model FAPH behaviours and build strong cross‑team relationships
Qualifications
* Proven Senior Service Manager / After Sales leadership experience
* Experience leading geographically dispersed teams
* Strong understanding of service KPIs, margin, scheduling, and operational data
* Calm, pragmatic, and solutions‑focused
* Credible communicator with strong stakeholder management skills
* Leadership style aligned to Friendly, Ambitious, Professional, Honest values
* Leadership style that is friendly and approachable
Benefits
* Excellent remuneration package
* 9‑12 month fixed‑term contract
* 37‑hour week
* 25 days holiday + 8 bank holidays (pro‑rated)
* Pension, Bupa Cashplan, EAP (email address removed), enhanced sick pay
* Critical illness cover, death in service
* Cycle‑to‑work scheme
* On‑site gym & social events
* Full handover provided (subject to start date)
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