I am working with my client to recruit an experienced Administration Manager to oversee the smooth running of office operations and support the delivery of exceptional service standards.
This is a pivotal role within the business, requiring strong organisational skills, proven leadership ability, and the confidence to make independent decisions that optimise processes and performance.
As Administration Manager, you will lead the administration team, ensuring compliance with company policies and regulatory requirements. You will play a key role in managing escalated customer queries, improving processes, monitoring KPIs, and providing valuable insights to senior management.
Key Responsibilities
1. Handle escalated customer queries and complaints with professionalism
2. Build and maintain strong customer relationships to encourage loyalty
3. Oversee daily office operations, ensuring compliance with standards and regulations
4. Monitor KPIs, prepare reports, and provide insights to senior management
5. Manage budgets, office inventory, and vendor relationships
6. Plan and implement improvements to administrative processes and procedures
7. Recruit, train, and manage administrative staff to ensure high performance
8. Maintain effective filing and reporting systems to support the wider organisation
Key Requirements:
9. Proven experience in a similar administration or office management role
10. Strong leadership and team management skills
11. Excellent organisational and time-management abilities
12. Confident decision-making and problem-solving skills
13. Strong interpersonal and communication skills, both written and verbal