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Customer support coordinator

Nottingham (Nottinghamshire)
Permanent
Homes Plus
Support coordinator
Posted: 31 October
Offer description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

We are looking for a Housing Key Worker to join our team in the St Ann's area of Nottingham.

You will be working closely with our customers to develop, deliver and co-ordinate housing management and well-being support to a small number of Families who have experienced multiple disadvantage. You will join a small, dedicated team who are passionate about supporting Customers working with a Trauma Informed Approach.

You will play a key role inducting new Customers to the service, providing advice and guidance to prepare them for independent living in their own tenancy. You will be responsible for carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding reporting repairs and maintenance.

For more information, please download our job profile available on our website.

Please note: We are recruiting for one permanent role and one fixed term contract role.

We will be holding interviews on the 11th and 13th November for this role.

More about you

Here at Places for People we are looking for someone who is as spirited as we are, this is an emotive working environment, and we need our staff to be positive and supportive. You will have experience working in potentially challenging situations, resilience is a key character trait for this role. Ideally you will have local knowledge to share with our customers. 

Ideally you will have a good knowledge of housing management best practice, the letting procedures and tenancy compliance. It is imperative that you have previous experience supporting Customers facing multiple disadvantage.

Ideally you will be a confident I.T. user who is a confident communicator that can influence in a positive manner when required. A good knowledge of the benefits system would be desirable but not essential.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced with Barring check is mandatory for this position. 

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

1. Competitive salary, with a salary review yearly
2. Pension with matched contributions up to 7%
3. Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
4. Cashback plan for healthcare costs – up to £500 saving per year
5. A bonus scheme for all colleagues at 2%
6. Training and development
7. Extra perks including huge discounts and offers from shops, cinemas and much more

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