We are seeking an experienced and proactive Deputy Head of Building Services (Reactive Repairs & Voids) to lead the performance, delivery and cost management of our Reactive Repairs and Voids service. This is a key leadership role, supporting the Head of Building Services and working closely with the Deputy Head of Operations to drive service improvement, ensure compliance and deliver high-quality, tenant-focused outcomes. The postholder will deputise for the Head of Building Services when required.
Responsibilities
* Lead and manage the Reactive Repairs and Voids service, ensuring high standards of performance, productivity and customer satisfaction
* Support the development and delivery of service standards, strategies and performance targets
* Provide clear operational and financial reporting, including performance and cost management information for senior management
* Ensure services are tenant-focused, compliant and delivered in line with all statutory, regulatory and organisational requirements
* Manage commercial and financial controls, including budgets, cost monitoring, variations, procurement compliance and expenditure approvals
* Oversee contractor and subcontractor performance, ensuring all works meet required standards and specifications
* Build strong relationships with tenants, internal teams and external partners, ensuring clear communication and accurate records
Qualifications
* Degree-level qualification or equivalent experience, ideally within construction, property maintenance or a related discipline
* Strong knowledge of housing repairs, health and safety, building regulations and construction legislation
* Proven experience of managing budgets, performance and contractors
* Excellent communication skills with the ability to explain technical issues clearly
* A customer-focused approach with strong leadership and people management skills
Benefits
* Flexible and hybrid working options
* Generous annual leave plus bank holidays and volunteering days
* Contributory pension scheme
* Health Cash Plan
* Learning and development opportunities
* Cycle to Work scheme
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