Overview
Job Title: Senior Employee Benefits Administrator
Ref: SHA 1000228215565117
Pay rate: £15.92 per hour PAYE
Role length: Anticipated 9 months
Working arrangements: Hybrid role – 2 days per week in the office
The role
We are seeking an efficient and experienced Senior Employee Benefits Administrator to provide professional employee benefits administration. In order to carry out this role, you must have a working knowledge of employee benefit regulations, legislation and current best practice and be proficient in data.
Key responsibilities
* Deliver, enhance and maintain efficient employee benefits administration, ensuring accurate member data to reduce risk in line with policies, procedures and regulations
* Act as the first point of contact for escalated benefits queries; resolve issues professionally and accurately, maintaining team mailboxes and supporting wider reward inboxes as needed
* Provide clear, expert guidance to managers and colleagues to drive excellent service and ensure compliance with policy and legislation
* Build strong relationships with third-party providers and internal teams (e.g. Payroll, Finance, Comms); address service shortfalls and escalate when necessary
* Maintain accurate records and perform monthly reconciliations across SAP, payroll, and provider systems to ensure compliance and minimise risk
* Support annual benefits enrolment, producing reports and audit trails to meet scheme and legal requirements
* Support the delivery and administration of effective and inclusive communication and promotion activities; improve access to information to boost awareness and take-up of benefits and support services
* Respond constructively to complaints and service issues, resolving promptly or escalating appropriately, keeping stakeholders informed throughout
* Coordinate death-in-service claims, producing meeting packs and minutes to support decisions aligned with legal, policy, and scheme requirements
* Contribute to special projects and initiatives as required
What the client is looking for
* Literacy and numeracy equivalent to passes in GCSE English and Maths
* NVQ2 in relevant area (e.g. business administration, customer service)
* Proficient in data
* Recent experience of undertaking a similar role
* Working knowledge of employee benefit regulations, legislation and current best practice
* Some experience of producing reports and analysing large data sets in Microsoft Excel
* Some experience of resolving problems
* Some experience of mailbox/ query management and dealing with escalated queries
* Good IT skills
How to Apply
Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Job Ref: SHA 1000228215565117
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates. We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed. Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs. Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
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