Diversity matters
We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.
The Team
As LUSH Digital expands, we need people more than ever to support our tech products and systems. You will be working collectively as part of the Tech Services discipline in supporting our tech products and retail teams. You will be based in Poole (UK) predominantly, with the possibility to work from home when requested.
We are looking for people from diverse backgrounds with a junior to senior-weight level of experience and are looking to take steps forward in a career in technology.. Approachable & friendly, with a passion for all things technology, providing unrivalled customer service, and working alongside like-minded people who want to make our products the best they can be.
Please see below for the salary bandings for this role:
Junior - £24,960 - £31,000
Midweight - £31,500 - £35,000
Senior - £35,500 - £37,500
This role is currently open to Internal candidates only.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Supporting the daily operations of our Lush Digital products within stores and online. This includes Lush Pay, Lush.com, Business Tools, and the Systems teams.
* Remote troubleshooting of hardware and software, with occasional travel to other Retail and headquarter locations .
* Working as part of the Tech Services team supporting the rollout of new features and fixes
* Creating and reviewing documentation to improve workflows and reduce downtime.
* Friendly and engaging communication with our customers all across UK&I, Europe (and eventually the World!).
* Empowering our customers and colleagues through using and supporting the technical programs and platforms that keep our products running smoothly.
* On-the-job training and self-development opportunities.
Skills, Knowledge and Expertise
* Tech savvy, with the ability to provide excellent customer experiences, no matter the challenge.
* Interested in retail technology and e-commerce, customer-facing and behind-the-scenes.
* Adaptable and approachable, an inspiring communicator.
* Dynamic problem solver, not afraid to face new challenges and seek opportunities.
* Great organisation and time management skills.
* Proactive and self initiative mindset.
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