Behind every product delivered on time, there’s a logistics team making it happen, and that’s where cargo-partner comes in. For more than 40 years, we’ve been solving complex transport challenges and keeping global supply chains moving. Today, as part of the Nippon Express Group, we operate on a global scale while keeping the agility, ownership, and mindset of a team that never settles for average. With over 70,000 colleagues worldwide, we combine global strength with personal commitment. Our success is built on innovation, transparency, and people who take ownership and lead with purpose. Now we invite you to step in and contribute to operations that matter. As a Customer Care Assistant/Coordinator, you will connect clients, transport teams, and shipments, ensuring our operations run seamlessly every day. You bring customer care or logistics experience, strong communication, and ideally experience with commercial clients. You are organised, independent, and ready to take ownership, with the potential to develop leadership skills and grow your career within cargo-partner. What You’ll Do Be the go-to contact for our customers, managing daily queries and delivery bookings confidently via phone and email Take ownership of client shipments, ensuring every order is dispatched accurately, efficiently, and on schedule Build strong, trusted relationships with commercial clients, understanding their needs and delivering exceptional service Work closely with transport teams and drivers, supporting coordination and ensuring smooth daily operations Assist with supervising a dedicated team of transport staff and drivers, helping ensure a full and effective daily debrief is completed Keep everything organised and on track, maintaining precise records and ensuring administrative processes run seamlessly What you’ll bring? Experience in a customer care role or a similar position within logistics, freight forwarding, or a transport environment Strong communication skills, with a professional approach and a clear commitment to delivering outstanding service and ensuring customer satisfaction Excellent organisational skills, able to work independently, maintain attention to detail, and tackle challenges with a proactive, solutions-driven mindset Solid proficiency in Microsoft Word and Excel, enabling you to manage operations efficiently A positive, resilient attitude, thriving in a fast-paced environment and staying focused under pressure How to Apply To apply for this role or to have a confidential discussion, please contact: Ali Gill HR Director UK & Ireland Nippon Express (UK) Ltd ali.gill @nipponexpress.com Company Introduction: For over 40 years, cargo-partner has flourished in the logistics industry, delivering unparalleled service to our clients worldwide. We have now embarked on another journey and to continue our commitment for excellence, we have now joined the Nippon Express Group which will now underpin all the values we constantly aspire to achieve, now becoming a top 5 global player. As an end to end info logistics provider, we pride ourselves on offering a comprehensive portfolio of air, sea, land transport, and warehousing services. With a unique focus on information technology and supply chain optimization, we empower businesses to thrive in today's fast-paced world. Join our dynamic team, where innovation meets passion and every voice is valued. Embark on a journey where your skills are nurtured, creativity is celebrated, and together, we take pride in making a difference. Discover more about our Mission & Vision. Dive into a world of endless opportunities and embark on the cargo-partner journey with us. cargo-partner is an equal opportunity employer. We celebrate diversity and are committed to creating an environment where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected characteristics. We welcome and encourage applications from all individuals, regardless of background. Explore endless opportunities and leave your mark with us. JoinUs Logistics workingdigital Teamwork cargopartner wow Ready to get things moving? Join our team! Learn about Life at cargo-partner here. View our .