Overview
Job title: Hire Controller. Location: Birmingham. Working Hours: 07:30 – 17:00 (42 hours per week).
Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service. On a day-to-day basis, you can expect to be desk-based, working directly with other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.
Responsibilities
* Take orders and coordinate the hire process from order to delivery and collection.
* Collaborate with depot teams to meet customer requirements and ensure satisfaction with the service provided.
* Liaise with stock, drivers and engineers to minimise delays and ensure availability of equipment.
* Support the business unit/team in delivering the ESG Strategy – Decade to Deliver.
Qualifications
* Strong organisational skills
* Strong communication skills both verbally and in writing
* Adaptability
* Commitment to learn and develop
* Driving licence
* Previous experience in hire industry or similar sales or operational role
Benefits
* 26 days holiday (plus bank holidays)
* Life assurance
* Pension scheme
* Canteen facilities
* 95% discount across the Speedy brand
* Opportunities for training, development and career progression
* Voluntary Health Cash Plan
* My Staff Shop: discounts across many suppliers
* Green Commute Initiative: work scheme for cycling
* PAM – Employee Assistance Program (EAP): free and confidential support
Speedy operates an industry-leading Work Life Balance initiative, supporting colleague wellbeing and offering flexible working arrangements where possible. Information on progression within the Speedy Group is provided through a Career Line of Sight.
Speedy is an equal opportunity employer and embraces diversity in all forms. All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status or disability status. All roles require proof of right to work in the UK at the start of employment.
Note: Speedy reserves the right to close vacancies early if a high level of applications is received. Vacancies may require a DBS, Credit or Security Clearance Check where applicable.
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