Soft Services Facilities ManagerLocation: HMP AddiewellEmployer: Sodexo Justice ServicesContract Type: Full-timeAbout the RoleSodexo Justice Services is seeking an experienced Soft Services Facilities Manager to lead, coordinate, and enhance the delivery of soft services at HMP Addiewell. This critical role ensures our cleaning, catering support, stores, waste management, laundry services, and grounds maintenance functions operate safely, efficiently, and in full compliance with statutory and contractual requirements.You will play a key part in maintaining a safe, clean, and fit-for-purpose environment while driving continuous improvement, staff engagement, and high-quality service delivery across the prison estate.Key ResponsibilitiesLead and manage soft service operations including cleaning (clinical and non-clinical), laundry services, stores, waste and recycling, shop, logistics, and grounds maintenance.Ensure all services meet contractual KPIs, legislative requirements, and Sodexo quality standards.Support catering compliance across HACCP, allergens, food safety, and servery operations.Manage budgets, forecasting, reporting and ensure cost-effective delivery.Drive continuous improvement, innovation, and service enhancements.Lead and develop teams, ensuring strong engagement, performance management, and adherence to HR processes.Maintain full compliance with Health & Safety, environmental standards, and ISOQAR requirements.Work collaboratively with Hard FM and sustainability teams to support wider facilities objectives.About YouWe're looking for someone who is:A strong communicator and people manager with proven leadership experience.Skilled in delivering multi-service soft FM operations within complex environments.Financially literate with the ability to manage budgets and analyse performance data.Qualified in Catering (SVQ Level 3 or equivalent; HACCP knowledge desirable).Experienced in compliance, safety management, and quality assurance.Able to build positive relationships with clients, staff, and stakeholders.IOSH certified (or equivalent).Working with Sodexo is more than a job; it's a chance to be part of something greater.You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.In addition, we offer20 Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.For further details regarding our Sodexo benefits please see attached. Ready to be part of something greater? Apply today!About The CompanyAt Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.