Customer Experience Specialist
Location:Telford, UK (100% on-site)
Contract:Full-time, MondayFriday (37.5 hours per week)
We are seeking a highly organised and customer-focusedCustomer Experience (CX) Specialistto join the Industrial Physics Global Customer Experience team. This role is critical in delivering a best-in-class customer journey across the full lifecyclefrom pre-purchase through to post-purchase.
You will play a central role in managing sales and service transactions while working cross-functionally with teams such as Sales, Service, Operations, and Finance. Acting as a key point of contact for customers, you will ensure accuracy, efficiency, and high-quality service across all interactions.
This role requires strong problem-solving skills, agility, and the ability to manage multiple priorities while maintaining excellent communication with both internal and external stakeholders.
Key Responsibilities of thisCustomer Experience Specialist role:
1. Review Sales and Service quotes carefully, ensuring accuracy and compliance with company standards and business practices
2. Process Sales and Service orders in alignment with quotes, contractual terms, and company policies
3. Provide timely confirmations and updates to customers and internal stakeholders regarding order status
4. Track delivery progress in coll...