Job Description
About Healix International
Healix International is a global leader in international medical assistance, claims management, and health screening services. We support business and leisure travellers, expatriates, and multinational organisations with expert care and operational excellence.
We are looking for a proactive and detail-oriented Invoice Administrator to join our team. This role is ideal for someone who enjoys working in a fast-paced environment and is passionate about delivering high-quality administrative support. This is a 6-month Fixed Term Contract.
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The role
As an Invoice Administrator, you will support our Invoice Processing Team (IPT) with day-to-day administrative tasks, including invoice processing and data management. You’ll be working with our proprietary Case Management System (CMS) to ensure accurate and timely handling of provider invoices and related communications.
What we are looking for
* Strong customer focus with excellent verbal and written communication skills.
* A positive, team-oriented attitude and willingness to support others.
* Proficiency in Microsoft Office and confidence using technology.
* Commercial awareness and the ability to make informed decisions.
* Critical thinking and the ability to manage time-sensitive tasks.
* High attention to detail and accuracy.
* Effective time management and the ability to prioritise tasks.
* Flexibility and a proactive approach to problem-solving.
* Ability to work independently and collaboratively.
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Why Join Healix?
At Healix, we offer a supportive and inclusive work environment where your contributions make a real impact. You’ll be part of a collaborative team that values professionalism, innovation, and continuous improvement.
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Ready to Apply?
If you’re looking for a role where you can grow your skills and be part of a global organisation making a difference, we’d love to hear from you.
About The Role
Key Responsibilities
* Process and allocate incoming emails and post regarding invoices using the CMS.
* Ensure accurate allocation of documents to the correct case, member, and client.
* Respond to provider queries regarding payments and outstanding invoices.
* Handle payment queries in line with service standards, benefit limits, and policy terms.
* Manage IPT administration reminders and outstanding actions.
* Maintain accurate records of payments and communications.
* Audit provider invoices against Healix’s reasonable and customary rates.
* Escalate complaints or call-backs to the IPT Manager or Team Leader.
* Communicate professionally with members, clients, providers, and internal teams.
* Support other administrative tasks to ensure operational efficiency.
Skills Needed
About The Company
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.
We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.
We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.
More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.
Company Culture
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.
Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.
Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.
We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.
Desired Criteria
* Invoice processing experience
Required Criteria
* Aptitude to learn quickly
* MS office experience
* Analytical approach
* Administrative Experience
* Strong team working skills
Closing DateFriday 22nd August, 2025