About CFS Community Furniture Stores is a grassroots charity which works to alleviate furniture and digital poverty in North Yorkshire. We have three stores in York, Scarborough and Selby which sell pre-loved and new furniture and household items at affordable rates to people in our local communities. We reuse and repair donated items through our carpentry workshops and run an IT Reuse project to get equipment to people who would otherwise be digitally excluded. In each store, we provide volunteering opportunities for people learn new skills, grow in confidence and be part of a team. This is an exciting time to be joining the charity as we work towards developing an ambitious 3-year strategy to help us work towards our goal of ensuring everyone in our local communities has equal access to the support needed to improve homes, lives and lifestyles. About the Role You will lead day-to-day store operations ensuring a safe, welcoming environment for staff, volunteers and customers. You’ll be responsible for managing a high performing team of staff and volunteers to deliver excellent customer service, meet sales targets and maintain operational compliance. You’ll use your people management experience, organisational skills and forward-thinking mindset to help make a real difference to the people of York and surrounding areas. Key Responsibilities • Lead daily store operations including shop floor, warehouse, vehicles and workshops • Manage a high-performing, thriving team through regular 1:1s, performance reviews and training plans • Create a customer-focused culture where customers are at the heart of all operational delivery • Manage the store budget including oversight of all expenditure and meeting financial targets • Support volunteers, ensuring the store is a welcoming environment for them to grow and develop • Ensure the store is well merchandised and presented to a high standard at all times • Increase our presence in the local community through partnership working, outreach and improved communications • Oversee and continuously improve store operations and logistics for maximum effectiveness and efficiency • Manage stock levels, donations pipeline, ordering and deliveries • Ensure compliance with Health & Safety, operational policies and procedures, and GDPR requirements • Be a representative and advocate for the wider charity, promoting our aims and values externally • Any other tasks as required What we'd like from you: Essential • Experience of managing operations in a retail setting or similar • Experience of managing a team • Knowledge of how to deliver excellent customer service and proven track record of excellent customer service results • Ability to come up with creative and innovative solutions to problems • Ability to create a calm, professional and high performing environment • Continual desire to develop and grow in the role taking on all learning opportunities • English & Maths GCSE Grade 4 (or equivalent) Desirable • Experience working with a charity and volunteers • Clean driving licence and ability to drive CFS vans In return, we can offer you: • Sociable working hours in a friendly and supportive team • Consistent working pattern • Holiday entitlement inclusive of bank holidays increasing with length of employment • All uniform and PPE provided free of charge • No bank holiday or Sunday working • Feel good factor of working for an important local charity really making a difference to communities in York We do not expect candidates to meet all the criteria and would encourage people to apply who are interested in the role, share our values and have a desire to make a positive impact in our local community.