Overview
Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers. We pride ourselves on our commitment to delivering outstanding IT solutions, services and support and on working with people who share our values.
The Role
JOB TITLE: Account Manager
BASE LOCATION: Bellshill (hybrid)
SALARY: Circa £45K Depending on skills and experience + Commission
WORKING PATTERN: Permanent | Full-time (35 hours per week)
ROLE PURPOSE:
As an Account Manager you will be responsible for managing and developing existing client relationships, ensuring the delivery of outstanding service, and driving growth through cross-sell and up-sell opportunities. Acting as the primary point of contact for your portfolio of clients, you will understand their business priorities, identify opportunities to add value, and position Kick as a trusted long-term partner for their IT strategy. This role requires strong relationship management, commercial acumen, and a proactive approach to customer success. This role requires a deep understanding of the Microsoft technology ecosystem, exceptional communication skills and an ability to build close relationships, influence stakeholders and close deals.
Key Responsibilities
* Manage and nurture a portfolio of existing clients within the Technical Services & Infrastructure division.
* Develop a deep understanding of each client’s business, technology landscape, and strategic goals to identify opportunities for growth.
* Act as the trusted advisor and first point of contact for client queries, issues, and escalations, ensuring high levels of customer satisfaction.
* Work with technical consultants, solution architects, and support teams to ensure seamless delivery of services and projects.
* Proactively identify and develop cross-sell and up-sell opportunities across Kick ICT's portfolio, including cloud services, networking, cyber security, and managed support.
* Build account development plans and deliver regular review meetings with clients to measure performance and identify future requirements.
* Maintain accurate and up-to-date records of account activity, opportunities, and forecasting within CRM systems.
* Meet and exceed revenue retention and growth targets.
* Represent Kick at industry events, networking forums, and partner engagements.
What do I need?
* Proven experience in account management or client relationship management within IT services, technical services, or infrastructure.
* Strong knowledge of managed IT services, cloud (Microsoft Azure/M365), networking, infrastructure, and cyber security solutions.
* Excellent communication and interpersonal skills, with the ability to build trusted relationships at all levels.
* Commercial acumen and experience of growing accounts through consultative, value-led conversations.
* Ability to collaborate effectively with internal teams to deliver client outcomes.
* Highly organised, with strong attention to detail and ability to manage multiple client accounts simultaneously.
* Target-driven, proactive, and motivated to deliver customer success and revenue growth.
Benefits
* 30 days holiday, rising by 1 day per year after 2 years service (prorated for part-time employees)
* An additional days annual leave for your birthday, which can be taken within your birthday month
* Private healthcare with access to 24/7 Digital GP and gym discounts
* Salary sacrifice pension scheme
* Life insurance up to 2x your salary in the event that the worst should happen
* Enhanced maternity, paternity and adoption leave
* Access to discount of up to 47% on childcare costs throughout our partnership with Yellownest
* Cycle to work scheme
* Access to our BHN Benefits portal which provides the below; Home & Tech scheme to purchase items from Currys and/or Ikea, retail discounts from over 100 high street stores, bYond cashback card
* Social events throughout the year
* Eligibility to receive £500 reward as part of our Excellence Award scheme
* Discounted access to LivingWell Health Club (Bellshill)
* Access to wellbeing support through our external partners, including support with your financial wellbeing
* Opportunity to take part in company sponsored volunteering days throughout the year to give back to the local community
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