Job Type:
Permanent
Build a brilliant future with Hiscox
About Hiscox UK
Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
Business Context
1. Hiscox UK is embarking on a major transformation to drive growth and improve efficiency, ensuring we remain competitive in an increasingly complex market.
2. This transformation focuses on four key business areas: Direct, Broker, Operations and Underwriting, with a strong emphasis on building a sustainable, long-term transformation capability.
3. A number ofinitiatives are already underway across these areas, requiring clear ownership, prioritisation and delivery to realise business value.
4. Product Managers will play a critical role as transformation partners to the business, shaping vision, defining roadmaps and driving delivery of change.
5. This is a senior role requiring strong stakeholder management and the ability to build trusted relationships at UKLT level.
The Role-Direct CustomerChannel
This role willpartner with the areathatsupports our Direct Customer relationships. They willbe responsibleforshaping,prioritisingandexecuting onthe roadmapthat evolves the journeysfor customers who manage their insurance directly with Hiscox.
This includes driving the transformation of customer-facing journeys, digital engagement, and self-serve capabilities, ensuring the Direct proposition continues to evolve in line with customer expectations and market trends.
Purpose
6. Collaborate with Senior Leadership to define,ownand continuously evolve themulti-yearroadmap for the business area, with end-to-end accountability for thestrategic outcomes, investmentdecisions, benefitsrealisationacross amulti-productportfolio
7. Be accountable forarticulating, evolving andlanding the outcomesinherent within the roadmapfor the business vertical they are supporting
8. Broker against competing demands to ensurethe righttrade-offsare made to secure the benefits realisation plan
9. Own Discovery & Experience Design.Lead problem framing, hypothesis-driven discovery, facilitate journey mapping and UX/CX collaboration
10. Ensure business outcomes are translated into clearly defined, outcome-based product intent, with requirements elaborated at the appropriate level by the wider deliveryteam. Beingtheambassador and voiceof their journey areawithin the Transformationfunction, ensuring there is a clear articulation of the case for change andthe capability neededto deliver that
11. Agree solutions and compromises to ensure the right decisions are made for our customer groups
12. Identifying issues across the complex delivery landscape and highlighting where business outcomesare under threat to ensure corrective action is taken
13. Create and foster strong relationships with all stakeholder groups across the business and transformation areas
Key Responsibilities
14. Front door to Transformation -Acting as the UKLT’s front door to transformation, reporting to the relevant UKLT member as a dotted line.
15. Define, Own and Iterate theProduct Vision & Strategyfor each business area using both external and internal data to drivestrategic decisions.
16. Backlog Ownership:Define outcomes, prioritise epics/features using a transparent framework tied to measurable value
17. Be embedded within the business areaworking with the senior team to co-create and evolve the strategyand thentranslate this into capability needed.
18. Roadmap development& management-Overall accountability for creating and evolving business area roadmap, ensuringthere is a clear read across to the business strategy
19. Trade Off Management -make and defend complex prioritisation and investment trade-offsacross competing strategic objectives.and act as a ‘strong voice of the business’ in transformation governance
20. Accountable for the delivery and optimisation of material business benefits, includingcommercialgrowth, efficiency, and customer outcomes, and for corrective action where value is at risk, tracking performance and identifying challenges and opportunities
21. Drive out opportunities to enable business owned changeand increasing flexibility and agility in delivery
22. Measurement: Define success metrics (OKRs/KPIs),monitorperformance, and iterate.
Candidate Profile
Skills and Experience
23. Strong experience in the insurance sector, operating as a Product Manager / Senior Product Manager in complex or regulated environmentswith exposure to customer-facing or Direct insurance propositions.
24. Proven experience partnering with senior stakeholders, including Executive/ExCo-level leaders, to shape strategy, define roadmaps and influence investment decisions
25. Track record of leading and delivering large-scale product or transformation initiatives across complex business domains
26. Strong strategic and commercial mindset, with the ability to balance growth, efficiency and customer outcomes
27. Experience owning and evolving product roadmaps, including prioritisation, trade-off decisions and benefits realisation
28. Strong capability in discovery and problem framing, working closely with design, technology and business teams to shape solutions
29. Experience embedding customer insight into product and roadmap decisions, particularly within digital or customer-facing environments
30. Comfortable operating in matrixed, cross-functional environments, with strong stakeholder management and influencing capability
31. Strong communication skills, with the ability to clearly articulate the case for change
32. Experience working in Agile product environments, including backlog ownership and delivery oversight
33. Data-driven mindset, with experience tracking performance and delivering measurable outcomes
34. Collaborative leadership style, with the ability to bring others along the transformation journey
Ways of Working
35. Collaborative and inclusive, working across teams to shape priorities and deliver outcomes
36. Growth mindset, focused on continuous improvement and unlocking potential
37. Strong team player, able to bring others along the transformation journey
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for thejoband we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also know that working life doesn’t always have to in the office, andas longasit’s safe to do so, we will be operating a hybrid way of working to encourage a healthy work life balance, with 2 to 3 days in the office per week.
Work with amazing people and be part of a unique culture