Title: Fulfilment Supervisor
Industry: Fashion Retail Warehouse
Hours: 35 hours over standard warehouse hours with flexibility to cover peak periods.
Salary: Circa £29,000
Applications: CV
Reporting To: Warehouse Manager
Role Purpose
The Fulfilment Supervisor is responsible for the day-to-day supervision of outbound fulfilment operations, ensuring customer orders are picked, packed, and dispatched accurately and on time.
This role leads warehouse operatives on shift, maintains operational pace and standards on the warehouse floor, and works closely with Stock Control Team Leaders to support stock level accuracy and availability. The Fulfilment Supervisor plays a key role in protecting service levels during both core trading and peak periods.
Key Responsibilities
Fulfilment & Dispatch Operations
* Supervise picking, packing, and dispatch activity to meet service expectations
* Ensure orders are processed in line with agreed cut-off times and SLAs
* Monitor workflow throughout the shift and reallocate labour as required
* Act quickly on exceptions, system issues, or failed actions
* Maintain clear, organised dispatch and pick areas
OTIF & Service Performance
* Take ownership of on-time, in-full delivery performance for outbound orders
* Identify and resolve causes of service delays or fulfilment failures
* Escalate risks to service or customer experience promptly
Stock Accuracy & Availability
* Work closely with Stock Control Team Leaders to maintain stock level accuracy
* Highlight stock discrepancies, shortages, or location issues identified during fulfilment
* Support stock checks and investigations where required
* Ensure operational discipline is followed to protect stock integrity during picking and packing
Team Leadership & Operational Standards
* Lead, coach, and support warehouse operatives during shifts
* Ensure SOPs, checks, and logs are followed consistently
* Maintain a safe, organised, and productive working environment
* Promote a culture of accountability, pace, and attention to detail
Key Holder Responsibilities
* Act as a key holder for the warehouse facility
* Open and close the site in line with operational requirements
* Ensure site security procedures are followed at all times
Working Pattern & Flexibility
* This role will primarily operate during standard warehouse hours
* Occasional evening and weekend work will be required during peak trading periods, including promotions and seasonal demand
Skills & Experience
* Previous experience in a warehouse, fulfilment, or distribution environment
* Experience supervising or leading operational teams is highly desirable
* Strong understanding of e-commerce or DTC fulfilment operations
* Confident using warehouse systems and operational tools
Personal Attributes
Highly organised with strong attention to detail
Calm and proactive under pressure
Hands-on leadership style with a strong sense of ownership
Reliable, trustworthy, and comfortable taking responsibility
Why Join Sisters & Seekers
Be part of a fast-growing, fashion-led brand
Play a key role in delivering an excellent customer experience
Work in a dynamic, high-energy operational environment
Opportunity to grow with the business as operations scale