Overview
Indigo – Care Navigator (0.4 FTE) with hybrid working (ideally one day in our office in Manchester). Part-Time – 14 Hours per week. Permanent role. Salary: £27,927 (pro-rata) + 10% pension. Accountable to: Indigo Care Navigator Team Lead.
Key Information
* Special Terms: Part-Time – 14 Hours per week
* Employment type: Permanent, Part-Time
* Location: Hybrid working (ideally one day in Manchester)
* Salary: £27,927 (pro-rata) + 10% pension
About The Role
LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual and trans people. Indigo Gender Service is setting the national standard for a pioneering, localised and person-centred primary care led partnership that enables trans, non-binary and gender variant people to reach their full potential.
The Care Navigator is a dual aspect role. Care Navigators provide a coordinated approach of essential practical support, non-clinical advice and advocacy to individuals who are accessing or wishing to access the service. Care Navigators also undertake administration for the service to ensure a consistent, empathetic, and trans-affirmative approach throughout the service that is informed by the needs and experiences of trans and non-binary people. This non-clinical role ensures that the needs and experiences of trans and non-binary people are at the centre of the GM Trans Health Service.
As this role focuses on working for a service specifically designed by and for trans and non-binary communities, lived experience of being trans and/or non-binary and having experienced NHS gender transition services will be hugely valuable to the role. Our values and behaviours are an important part of who we are; these values need to be as important to you as they are to us. We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.
We welcome and value diversity in our workforce and are an equal opportunity employer.
Role Accountabilities
* To deliver effective navigation service and provide a high-quality service with seamless pathways of practical, emotional and social support for trans and non-binary people.
* To communicate with Indigo Gender Service users in person and by phone/online, including travel within the GM area to meet patients at convenient locations.
* To act as a point of contact for service users, ensuring regular reviews, progress, and achievement of individual goals.
* To communicate with service users with empathy, understanding, diplomacy, honesty, and integrity.
* To support self-management by signposting to appropriate information and resources.
* To understand safeguarding principles and apply them to work with patients.
Administration
* To provide administrative support to the clinical team, ensuring information is up to date.
* To be responsible for appointment bookings, changes, and cancellations.
* To ensure connectivity between patient-facing aspects and back-office functionality.
* To coordinate and follow up referrals to treatment and support services, including those to voluntary and community organisations and other agencies.
* To support patients by answering calls to Indigo Gender Service’s patient helpline.
Development of the Trans Health Service
* To work with other organisations including NHS and voluntary sector groups to improve access for marginalised groups and those facing barriers (e.g., disabled people, non-English speakers).
* To build and maintain understanding of Indigo Gender Service and the support available to trans and non-binary people in Greater Manchester.
* To build and maintain strong working relationships with external and internal partners, participate in effective teamwork, and develop relationships with local organisations.
* To provide an exemplary standard of support, deliver practical solutions and improve quality of life.
* To engage in co-production and ensure ongoing opportunities for trans and non-binary people to give feedback and contribute to service development.
* To participate in continuing professional development, reflective practice and shared good practice.
* To provide advocacy and liaison between Indigo Gender Service and patients’ GPs.
For more information about the role please download the role profile at the top of this page.
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