Catalog Support Engineer (Level 4), Catalog Support and Programs
Job ID: 3022358 | Amazon UK Services Ltd.
The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of Amazon Selection and Catalog Systems team, you’ll play a key role in driving Amazon’s business. You will be responsible for monitoring data flow, meeting ticket SLAs, and driving root cause resolution of defects.
The Amazon Selection and Catalog Systems team manages systems that enable our business units to offer customers the largest, highest quality, and most up-to-date selection in the world. You will support our global business teams by providing critical product support, conducting data research, liaising with technology and other internal teams on workflow improvements, data interpretation, and data quality enhancements, contributing to ongoing catalog quality improvements.
This role requires excellent analytical abilities and good business acumen. The successful candidate will be a self-starter, comfortable with ambiguity, detail-oriented, and adept at working with data from multiple sources. Strong communication skills are essential for understanding requirements and delivering analytical insights to key stakeholders. The candidate should think strategically and analytically about business, product, and technical challenges, with a demonstrated ability to work cross-organizationally. Ownership, initiative, and a drive to solve complex, ambiguous problems are critical. The role involves working with diverse data sets and teams, using data to improve processes and systems.
Key job responsibilities
* Big Picture: Solve problems at their root by understanding the broader context.
* Proactive: Demonstrate energy and initiative in problem-solving, exploring all avenues to get the job done.
* Adaptable: Willingly undertake various tasks, switch between complex and routine tasks, adapt quickly to new technologies and work styles.
* Quality: Maintain high standards of thoroughness and accuracy.
* Integrity: Act with personal integrity at all times.
* Professional: Work within team processes, confront problems proactively, propose solutions, take ownership, and maintain a positive attitude.
Additional responsibilities include migrating metadata and business rules into the Unified Platform, analyzing and fixing inconsistencies, and leveraging problem-solving skills to improve business processes.
BASIC QUALIFICATIONS
* Bachelor’s degree in a technical field
* Relevant non-internship experience in technical support
* Experience scripting in modern programming languages
* Experience troubleshooting and debugging technical systems
* Experience working in agile/scrum environments
PREFERRED QUALIFICATIONS
* Knowledge of AWS
* Understanding of distributed and enterprise applications
* Knowledge of UNIX/Linux operating systems
* Experience analyzing and troubleshooting RESTful web API calls
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