Care Navigators Integrated Healthcare & Patient Support – Hawthorn
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Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centered care across Melbourne’s inner and outer east and northeast. With 500+ staff and 200 volunteers across 17 locations, we offer a wide range of integrated services to support diverse communities. Following our May 2025 merger with Inspiro, we’ve expanded our reach into the Yarra Ranges and strengthened our commitment to accessible, high-quality community health. We value Diversity, Equity, and Inclusion (DEI), uphold strong Environmental, Social, and Governance (ESG) principles, and respect the rights of First Nations peoples and we continue to build healthier lives through compassion, collaboration, and community-led care.
About the role
An exciting and rewarding opportunityas a Care Navigator to leverage your knowledge of mental health, AOD and holistic patientcare,to deliverintegrated care navigation within GP practices across EMPHN, enhancing multidisciplinary communication, streamline care navigation and improve patient support. You will build strong trusted relationships to collaborate with GPs, mental health professionals, AOD providers, and community healthcare teams to develop and implement personalised action plans, facilitate care meetings, and optimise patient outcomes. Play a key role in launching the Care Navigators Program, building partnerships with General Practices, EMPHN, and the University of Melbourne to improve health outcomes.
Join us in transforming primary healthcare with innovative, patient-centered solutions.
What you will be doing
Key Responsibilities
* Holistic Care Navigation: Develop, manage, and optimise individualised care action plans to improve patient outcomes
* Multidisciplinary Collaboration: Enhance communication and coordination between GPs, mental health professionals, AOD specialists, and community healthcare providers
* Patient-Centered Support: Provide integrated care navigation within GP practices, supporting patients with complex healthcare needs, including mental health and AOD challenges
* Care Plan Implementation: Develop, implement, and review collaborative care action plans, ensuring effective and timely execution
* Continuous Patient Monitoring: Track patient progress, offer guidance at critical points, and ensure care action plans align with evolving needs
* Healthcare Innovation & Partnerships: Build strong relationships with GPs, EMPHN, and the University of Melbourne to foster innovation in primary healthcare
* Program Development: Support the launch and implementation of the Care Navigators Program, enhancing care models across the healthcare network
* Healthcare Outcome Optimisation: Strengthen partnerships to improve patient health outcomes through integrated, proactive care strategies
What you will bring Key Selection Criteria
* Qualifications in nursing or allied health including disability, mental health or alcohol and other drug field or similar discipline)
* Relevant work experience with a minimum of 3 years’ experience working with clients with multiple and complex healthcare needs (including severe mental health, AOD and other co-occurring conditions)
* Experience working effectively within an integrated care team delivering better client outcomes for complex clients, including appropriate involvement of mental health, AOD and social support services to develop collaborative care plans and provide holistic goal-directed care
* Strong interpersonal and administration skills with the ability to work collaboratively with individuals and their families, GP Practices and other stakeholders
* Experience in clinical case management and conducting clinical risk assessments and implementing risk management plans with clients
* Experience in using motivational interviewing techniques to support better outcomes highly desirable, though not essential
* Excellent understanding of mental health treatment services and referral pathways, with particular focus on the Eastern Region
* Strong communication & advocacy skills to engage with patients, GPs & service providers
* Passion for integrated, multidisciplinary healthcare
* Proficiency with electronic health record systems, Medical Director and Best Practice and Microsoft Office programs (Word, Excel, Outlook and PowerPoint)
Attributes we value
* Knowledge of mental health, AOD and related services and be skilled in working both collaboratively with external service providers and within an integrated care team across the health and community services sector
* Possess an empathic, innovative and professional therapeutic style
* Excellent organisation, time management and problem-solving skills
* Ability to engage, influence, and collaborate with GPs, healthcare partners, and community stakeholders
* Strong project management skills with experience in program implementation
* Deep understanding of primary healthcare and general practice settings
* Demonstrated behaviours consistent with Access Health and Community values
Access Health and Community Culture and Benefits
At Access Health and Community, we offer more than just a fulfilling career—we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a strong commitment and passion for making a positive impact. This shared ethos creates a workplace where everyone benefits, fostering opportunities for personal and professional growth, a sense of purpose, and true belonging. Our culture is built to promote success and fulfillment, empowering you to make a meaningful difference. Join us and experience the rewards of a career that truly matters.
The position encompasses an extensive range of benefits:
* Supportive and values-based culture and engaged workforce
* Culture of trust and empowerment for people to grow and thrive
* Commitment to a work-life balance with flexible working conditions
* Focus on staff wellbeing and health - Employee Assistance Program (EAP)
* Commitment to ongoing professional development and career growth
* Annual leave loading
* Generous salary packaging opportunities that reduce tax payable on income (up to $15,990 per annum + $2,650 meals/entertainment expenses)
Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits
Apply Now
Submit your application including your resume and cover letter addressing the selection criteria.
Please refer to the position description on our website for the key selection criteria information:https://accesshc.org.au/careers/
Please email, Talent Acquisition Lead: [emailprotected] if you would like further information about the role.
What’s in It for You?
* Be part of transforming primary healthcare through innovative, integrated care solutions
* Make areal impact by improving patient navigation and multidisciplinary collaboration
* Work alongside leadinghealthcare providers, researchers, and policy experts to shape the future of care.
Join our mission to createholistic, person-centered healthcare— Apply today!
Apply now so you do not miss this opportunity, as we will be assessing applications when submitted.
Access Health and Community is an equal opportunity employer committed to providing an inclusive working environment that embraces and values all people, regardless of cultural background, age, gender identity, sexuality or lived and living experience. We value the diversity and strength of Aboriginal and Torres Strait Islander cultures and are committed to delivering on our vision for reconciliation through our recruitment and employment practices. Access is required to undertake compliance checks; however, a record of criminal history does not preclude applicants from applying for suitable positions. All applications will be assessed on a case-by-case basis and managed in a confidential and practical manner.
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