Overview
Job Title: Customer Account Manager – Wholesale (Out of Home Ice cream)
Scope: Full-Time
Location: Kingston upon Thames
The Magnum Ice Cream Company is a standalone, EUR 7.9 billion publicly listed company. We are on a mission to create the ultimate snacking company, where growth, innovation, ownership mentality, and performance are cultivated and rewarded. We craft extraordinary ice cream experiences and strive to transform ordinary moments into lasting memories. If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you.
Job Purpose
This role sits within the Wholesale team—the beating heart of our Out of Home Ice Cream business. We are a fast‑growing part of the organisation, with a clear ambition to be the fastest‑growth channel in our business. You will lead the growth agenda across three of our largest independent wholesale partners, delivering full end‑to‑end ownership of the commercial plan. With a strong support structure, you will be instrumental in shaping and executing our future ice cream strategy in Wholesale. The role requires a high degree of customer-facing time, a passion for building relationships, and the ability to turn insights into action across a sophisticated and fast-moving customer base.
Responsibilities
* Full responsibility for the business P&L across three national independent frozen wholesalers, driving revenue, profitability and market share.
* Deliver both short‑term financial targets and long‑term strategic growth goals.
* Secure internal alignment and unlock budgets by influencing senior stakeholders.
* Act as the face of Ice Cream with Wholesale customers, working closely with the Convenience, Leisure and QSR channel leads to create a connected, future-fit strategy and winning JBPs.
* Create and manage the rolling activity plan including promotional strategy, supported by continuous performance monitoring.
* Build strong, sustainable relationships across customer organisations, facilitating engagement at senior levels.
* Ensure perfect execution of the activation plan by partnering cross‑functionally and driving aligned delivery across channels.
* Guide shopper and trade marketing teams on investment levels based on ROI and commercial insight.
* Proactively develop your own skills and capabilities.
* Role model the behaviours expected across OOH Ice Cream and support teammates as required.
* Organise and prioritise workstreams to maximise customer-facing time and business delivery.
Essential: Knowledge, Experience & Skills Required
* Strong communication and analytical skills.
* Proven commercial acumen and experience with P&L ownership or delivery.
* Excellent stakeholder management and relationship‑building capability at multiple seniority levels.
* Strong attention to detail and proven track record of delivery.
* Ability to prioritise effectively and meet deadlines with accuracy.
* Self‑motivated, comfortable working autonomously.
* Competitive mindset with a drive to win in market.
* Ability to interpret data and translate insights into action.
Desirable
* Experience in wholesale, convenience or foodservice channels.
* People management experience.
* Experience building and executing customer strategy.
* Ice cream/frozen category experience.
* Experience developing and pitching for new business.
Team membership
* Team Leader – OOH team (Wholesale)
* OOH Customer Director
* Key interfaces with: Brand Managers, Category Managers, Business Partners (Finance, Supply Chain)
About the Magnum Ice Cream Company
With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.
We are about growth: Growing Our Business, Growing Our Customers’ Businesses, Growing Our People’s Careers. Growth begins with empowerment. We empower our people to be innovative, responsible entrepreneurs, and we equip them to give our consumers more amazing products and unforgettable moments.
Are you excited to craft the ice cream future?
Please apply online and upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date with an update on the status of your application.
Additional Information
The Magnum Ice Cream Company embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. Local conditions may apply to the position.
Equal Opportunity Employer: The Magnum Ice Cream Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.
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