The role is part of a team which provides an efficient and effective patient-focused secretarial service for ENT clinicians.
Responsibilities
* Formatting of clinic letters
* Managing the Medical Secretary inbox and responding to e‑mail queries
* Taking phone calls
* Acting as a point of contact for patients, relatives, and other professionals
* Liaising with clinical and non‑clinical staff via telephone and email
* Maintaining a polite and empathetic approach to patient needs at all times and communicating effectively in difficult situations
* Returning calls promptly and keeping callers updated with information efficiently
* Escalating patient queries, capacity problems, and general issues to the line manager or relevant clinical staff as appropriate
The Trust is an equal‑opportunities employer.
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