About Us
At Dyson we believe everything could be better. Fuelled by a frustration with things that don’t work properly and a relentless obsession with making them work better, we’ve spent the last 25 years pioneering inventions and continually improving.
We’re growing fast. And our ambition is huge. But it’s not simply about more people and more profit. Dyson is all about better ideas and new technologies. It’s about inventing the future.
Our philosophy remains the same as it was 25 years ago when James Dyson invented the first cyclonic vacuum cleaner. We remain family-owned. We don’t bow to outside shareholders or report to the stock exchange. Instead we plot our own path, unshackled from conventional thinking.
The refurbishment department is responsible for processing returned products through a structured operation to restore them to required quality and compliance standards.
About The Role
We are looking for a highlymotivatedand detail-orientedSupervisor to join ourGB&Irefurbishment centre team.
This rolewould involveoverseeing daily operations, ensuring efficient workflow, andmaintaininghigh standardsof safety, quality, and productivity.
This role provides leadership to frontline teams, coordinates resources, and drives continuous improvement across operational processes.
Key areas of responsibility include:
Operational Leadership
1. Manage day-to-day activities across the operation to meet output and performance targets
2. Lead daily briefings (start- and end-of-shift) to communicate targets, updates, and performance
Team Management
3. Supervise, coach, and support team members to maximise performance and engagement
4. Monitor attendance, conduct shift registers, and manage staffing levels against workload
5. Coordinate with third party agencies on temporary staff requirements and performance
6. Provide on-the-floor support, guidance, and problem resolution throughout the shift
Planning & Resource Coordination
7. Allocate labour and resources effectively based on production or refurb plans
8. Ensure materials, equipment, and tools are available and correctly utilised
9. Coordinate with warehouse and support functions tomaintainworkflow continuity
Quality & Compliance
10. Ensure all products meet required quality standards
11. Enforce adherence to operational procedures, safety standards, and compliance requirements
12. Maintainaccuratesystem updates (e.g. SAP transactions, output reporting, and tracking)
Performance Monitoring
13. Track and report daily output and key performance metrics
14. Identifyissuesimpactingperformance and implement corrective actions
15. Maintain documentation including staffing trackers, production reports, and quality records
Continuous Improvement
16. Identifyopportunities to improve efficiency, quality, and processes
17. Support implementation of process updates, training materials, and operational changes
18. Promote a culture of accountability, teamwork, and continuous improvement
About You
We're looking for someone with:
19. Proven experience in a supervisory or senior operational role
20. Strong leadership and people management skills
21. Ability to plan, prioritise, and manage multiple tasks in a fast-paced environment
22. Good understanding of warehouse/refurbishment operations and quality standards
23. Experience using operational systems (e.g. SAP, Excel-based trackers)
24. Strong communicationand problem-solving skills
25. Proactive and hands-on leadership style
26. High attention to detail and quality
27. Strong organisational and decision-making ability
28. Positive, team-focused attitude with a focus on results
Benefits
Financial
- Performance-related bonus scheme
- Competitive pension scheme
- Life assurance
- Discounts on Dyson machines and retail discounts
Lifestyle
- 27 days’ holiday (plus bank holidays)
- Electric vehicle salary sacrifice scheme
- Ability to purchase additional holiday
Health
- Private medical insurance and dental insurance
- Employee assistance programme, digital GP, on-site physio and GP, prescription service, fertility treatment support
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.