Retail Systems Support Analyst
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Our client, a boutique retailer with operations across the UK and Europe, is seeking an experienced Retail Systems Support Analyst to join their close-knit technology team. This is an exciting opportunity for someone with a strong retail systems background and hands-on Oracle Retail experience to play a key role in supporting and enhancing critical retail applications across the business.
The successful candidate will provide technical and functional support across retail platforms, working closely with users at all levels, including senior stakeholders and the C-suite. You will be responsible for troubleshooting, system support, incident resolution, and helping to drive continuous improvement across the retail technology landscape.
Key Responsibilities
* Provide day-to-day support for Oracle Retail systems across UK and EU operations
* Support and maintain POS and retail technology platforms
* Investigate and resolve technical issues, liaising with internal teams and third-party vendors where required
* Work with databases, SQL queries, and XML integrations to support business processes and reporting
* Engage with stakeholders across the business, including senior leadership
* Assist with system upgrades, enhancements, testing, and implementation activities
* Participate in occasional travel across Europe and internationally when required
Skills & Experience Required
* Previous experience in an Retail Systems Support Analyst or similar technical support role
* Strong Oracle Retail background
* Solid retail industry experience
* Experience supporting POS systems such as:
o APTOS
o Oracle Xstore
o IBM OMS / Sterling
* Good understanding of:
o Database management
o SQL
o XML
* Strong communication skills with the ability to work effectively with users at all levels
* Ability to work independently within a small, collaborative team environment
This is an excellent opportunity to join a well-established boutique retailer offering a supportive working environment, interesting projects, and a competitive salary and benefits package.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. xxuwjjq
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