Company Overview
Palace International Ltd. (trading as Spectro | Jet-Care) has been at the forefront of condition monitoring services since 1976. Spectro | Jet-Care offers a comprehensive range of services – Oil, Hydraulic Fluid, Fuel, Debris, and Filter Analysis, and Engine Trend Monitoring by Gas Path Analysis (GPA) – all developed to identify operational issues at the earliest possible stage. With 50 years’ experience and specialist knowledge, our unique partnership approach enables clients to rigorously monitor the condition of equipment – clearly, accurately, and efficiently. Further details are available at www.jet-care.com.
Overview and Responsibilities
A Customer Support and Program Coordinator vacancy is available at our Odiham offices in Hampshire. This is a permanent, full‑time position, working in our Jet‑Care, Gas Path Analysis (GPA) department. The position will include:
* dealing with day‑to‑day enquiries concerning current contracts;
* ensuring that the contract renewal system is maintained;
* receiving and processing purchase orders;
* assisting with mail‑shots, and dispatching information to Customers;
* providing consistent, accurate, and timely support to Customers and members of staff, and ensuring all forms of communication are answered accurately and efficiently;
* ensuring aircraft and engine records are updated to enable GPA engine trend data to be processed;
* carrying out specified checks on the GPA equipment database;
* carrying out general and routine office duties as required.
Skills
We are looking for applicants who are enthusiastic, motivated, with a willingness to learn, who are able to use their initiative, and think independently. The successful candidate should ideally:
* have multi‑task experience, be able to work in a team, and be a good communicator at all levels;
* have a logical and methodical aptitude with a good standard of written / spoken English, for Customer liaison and preparation of written communication to them;
* be confident with a professional and orderly nature;
* be accurate, have an outgoing personality, and a positive and constructive approach;
* be PC literate, comfortable in electronic file handling, and have experience and a good working knowledge of Microsoft Office, including Word, Excel, and Outlook;
* experience using Sage 200 Professional is an advantage;
* knowledge of foreign languages, although not essential, may also be an advantage.
Hours and Pay
The salary starts from £26,000 pa, subject to skills, qualifications, and experience. The hours are Monday to Friday, 37½ hours per week, 7½ hours per day, plus a one-hour unpaid lunch break.
Benefits and Applications
You will be joining a stable and well‑established organisation in state‑of‑the‑art offices offering a very comfortable working environment. Other benefits include annual leave 28 days rising to 33 days pa pro‑rata (inclusive of Bank/Public holidays), work related contributory pension scheme, free Wi‑Fi and on‑site parking.
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