Job Description
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Legal Secretary
Job Title: Legal Secretary (Complaints & Resolution)Contract: Permanent Salary: £37,000 per year Hours: Full-time, 37 hours per week Location: Fully Remote (UK)We are seeking a highly organised and detail‑focused Legal Secretary (Complaints & Resolution) to join a growing regulatory and professional standards environment. This role is central to ensuring that complaints and disciplinary processes are handled with fairness, accuracy and professionalism.Working as part of a specialist Complaints Team, you will support panels, legal assessors and managers throughout the full lifecycle of disciplinary cases. Key Responsibilities
* Act as minute‑taker for panels and disciplinary hearings (virtual and occasional in‑person), producing accurate, clear and impartial records of proceedings.
* Draft outcome letters and decisions based on panel findings, ensuring legal and procedural accuracy.
* Record case outcomes and decisions within internal systems, supporting reporting and publication requirements.
* Assist in developing and improving procedural templates to support clarity and consistency.
* Provide legal, procedural and administrative support to the Complaints Team, including legal assessors, managers, presenting officers and panel members.
* Coordinate paperwork, case files and documentation throughout the complaints process.
* Apply professional standards, codes of conduct and disciplinary procedures consistently.
* Support continuous improvement by identifying opportunities to enhance efficiency, accessibility and fairness.
* Protect the independence and integrity of the complaints and disciplinary function.
What We are Looking For
Extensive experience as a legal secretary or Legal training (LLB, GDL, LPC, SQE, CILEX)Experience supporting regulatory, disciplinary, tribunal or court processesExperience working with professional regulators or accredited registers Experience in psychotherapy, counselling or mental health settings Strong minute‑taking skills and the ability to produce accurate and reliable records.Excellent written communication skills with meticulous attention to detail.High level of organisation and confidence in handling sensitive and confidential information. xsngvjr Knowledge of human rights, equality law and safeguarding principles
What you need to do now If you are interested in this role, please forward an up-to-date copy of your CV.If this job is not right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4771154