Area Manager MRP East CMO
Reporting into the Head of Operations, you will lead delivery of Mains Replacement Projects across the East of England Network.
Responsibilities
* Ensure safe delivery of the mains and service replacement programme for your Area by the Local Delivery Partners (LDPs)
* Work closely with Cadent and our Supply Chain to achieve exemplary Health & Safety standards whilst ensuring Customer satisfaction during the delivery of our works, and ensuring compliance with policies, procedures and current legislation
* Lead and manage a high‑performing team of managers, ensuring assurance and management of the Local Delivery Partner (LDP) works
* Consistently demonstrate, promote and develop high standards of safety behaviour, leading by example
* Manage the performance of the supply chain to ensure key contract objectives are delivered
* Develop a programme of work ensuring that projects are issued, monitored and delivered (to cost and time) in accordance with legislative, regulatory, Cadent technical standards, policies and procedures
* Execute and monitor delivery, ensuring effective inspection and checking, project reporting and handover documentation
* Help to up‑skill the LDPs with particular reference to SHEQ, sharing knowledge and lessons learned within the region and with other CMOs
* Support the Head of Operations in identifying areas for improvement and lead on initiatives as appropriate
* Manage direct reports in accordance with company policy (e.g. attendance, performance reviews)
* Maximise staff engagement through active participation at team talks, addressing staff issues, identifying development needs and delivering appropriate toolbox talks, safety briefings and team briefs
* Investigate and resolve customer queries, claims and complaints in an expedient and professional manner
* Undertake or assist with incident reporting, investigations, submission of final reports and close out of remedial actions
* Manage the reinstatement process within the area
* Continuously monitor operative performance and foster a culture of teamwork and safety, creating a culture of zero tolerance of safety and compliance breaches and working towards an Injury‑Free Environment
* Carry out standby and call‑out duties as required
* Carry out any other reasonable duties appropriate for the role
* Deputise for the Head of Operations as and when required
Qualifications
* Relevant 5 years experience, or demonstrable experience with a relevant qualification in managing utility street works, in a gas distribution network environment or similar
* Valid EUSR Safety Passport
* Good understanding and experience in the application and management of permit systems
* Good knowledge and understanding of gas distribution network operations
* Good communication and organisational skills with a collaborative working approach
* Knowledge and experience in the application of gas distribution standards and specifications essential
* Experience in managing a multi‑discipline team
* Experience in coordination of engagement with multiple stakeholders
* Knowledge and practical experience in SHE legislation and auditing applicable to Street Works
* Understanding and practical experience in the production and implementation of RAMS and “point of work” risk assessments
* Knowledge of IT systems and Microsoft Office suite of programmes
* Demonstrable experience in managing site‑based staff and a remote workforce
* Due to the nature of this role, it is required that you live within reasonable travelling distance from the core area of work
* You may be required to provide holiday and absence cover when requested
About Us
Costain helps improve people’s lives with integrated, leading‑edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We are a Disability Confident employer and welcome applicants who disclose a disability if they meet the minimum criteria for the role.
A Disability Confident employer will generally offer an interview to any applicant that discloses a disability and meets the minimum criteria for the job as defined by the employer. For more details, visit: https://www.gov.uk/government/collections/disability-confident-campaign
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