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Join to apply for the General Manager role at Locke Hotels
Be you. At work.
Here at Locke, we create spaces where you can be you - and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning.
Be you. At work.
Here at Locke, we create spaces where you can be you - and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning.
As a brand we are growing quickly, and we have an opportunity for a driven, focused individual to take on a unique opportunity.
The role.
Are you a born leader? A guest and brand focused host with unbelievable multi-tasking abilities? Do you get energy from leading, developing and coaching your motivated team on a distinctive brand that you are passionate about?
You’ll be captain of the ship and be the guardian of Eden Locke, managing the overall operation. Responsible for the consistent aesthetic of the hotel, inline with the original design and staging, as well as being responsible for the brand activation within your Locke property. Reporting to the UK Head of Operations, you’ll have a strong understanding of how to maintain and enrich the Locke brand, epic people management and a natural flair for delivering service that makes guests rave about their stay and want to come back
What It Looks Like.
* Creating tell-your-mates experiences that make guests want to keep coming back
* Curate cultural programming to reflect local neighbourhood culture by building relationships with local partners
* Managing the relationship with our partners ensuring all operational goals are met.
* Ensuring that all reviews are managed and responded to.
* Managing the partnerships with the local F&B Partners to ensure that guest experience and revenue generation are maximised.
* Being ‘in the know’ on local goings-on and inspiring guests with new ideas.
* Acknowledging and acting on guest reviews in a way that shows Locke cares.
* Leading your team and empowering them to do all these things, too.
* Coaching and being accountable for your team, including setting SMART objectives.
* Encouraging open communication across your team, including regular team meetings.
* Recruiting,training and developing top-notch talent
* Taking charge of capital expenditure, including managing budgets and liaising with contractors.
* Taking ownership of Health & Safety in the building, including audits and on-going preventative maintenance.
* Managing the outsourced Housekeeping partnership.
* Stepping in for on-call and duty management responsibilities when needed.
* Delegating effectively to keep things running like clockwork.
* Reviewing P&L and cost-control management to set future business strategy.
* Actively looking for opportunities to grow revenue and occupancy in collaboration with the Sales Team and Revenue Management Team.
* Promoting the Locke brand through events and media, in collaboration with the Commercial Manager.
* Identifying upselling opportunities and helping your team do the same.
What You'll Need.
* Love for hosting communities and creating thoughtful spaces.
* Knowledge of local community desirable.
* Experience with brand management and delivery.
* Human-led leadership skills and experience managing a team.
* Hospitality experience managing a team and a busy property.
* Intuitive customer service.
* Proven sales ability and savvy negotiating skills.
* Confidence in crisis-management.
* Analytical brain built for problem solving.
* Strategic thinking and decision-making.
* Confidence to act quickly and take smart risks based on insight.
* Strong grasp of spoken and written English.
* Strong relationship management knowledge.
* Next-level communication.
* Impeccable attention to detail.
* Rock-solid time management.
* Dash of creativity, flexibility and a habit of thinking outside the box.
* Confidence using IT systems and software (including Microsoft Office)
Values you’ll share;
* Courage to question, evolve and be human
* Curiosity to seek out innovation, change and creativity
* Confidence to challenge convention and look for better ways to do and be
* Accountability and the desire to empower those around you
* Freedom to be yourself at work, just as much as at play
* Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas
* Recognition of humanity in yourself and others to learn fast, evolve and grow
In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, excellent travel and development opportunities, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.
When and Where?
We believe in working flexibly - this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.
From city to tranquillity, in just a few steps. This is Eden Locke - a peaceful haven for sleeping, working and living, minutes from Edinburgh’s main sites.
Set behind a grand Georgian façade, Eden Locke has just 72 apartments making it our most intimate Locke location. But what it lacks in size, it more than makes up for in style and beauty.
About Edyn
Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands - Locke, Cove and SACO - is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit https://www.findingedyn.com/start-here-go-anywhere
Diversity, Equity, and Inclusion Statement
edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity.
This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity.
We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Restaurants
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