Overview
Permanent contract – 18.5 hours per week. Location: B&Q Ilford, Greater London.
What's the job?
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You will be the first point of contact for customers and colleagues, overseeing the shift to cultivate a great experience for both.
* Be the heartbeat of the store day-to-day and ensure operations run smoothly.
* Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
* Be the first point of contact for customers and colleagues.
* Make sure our stores are safe at all times.
What We Need
Our shift leads are key to running our business through their teams. We’re looking for the following qualities:
* Passionate about customers and doing the right thing for them.
* Like to have a global view and not be constrained to specific areas of the store.
* Safety conscious with an eye for detail to spot compliance opportunities.
* Enjoy interacting with colleagues and working in a team.
* Like to bring energy to each day and motivate those around you.
* Confident to have autonomy and trust to make decisions for the customer at pace.
What's in it for me?
We offer a competitive salary and a benefits package that includes:
* Award‑winning pension scheme
* ShareSave options
* 6.6 weeks holiday
* Payroll giving
* Employee Assistance Programme
* Shopping discounts
* Colleague wellbeing benefits and lots more
To support diversity and inclusion, we provide a range of networks and wellness benefits. For recruitment adjustments or further information, please contact recruitment@b-and-q.co.uk.
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