Job description
This is a permanent full-time, Northern Ireland based role covering a workstream in Derry/ North West Region. On offer is a competitive salary in line with experience, van, fuel card and benefits package, including Healthcare Cash Plan, Life Assurance, Family Friendly policies, and "Perks" which offers exclusive member discounts, great deals and cashback on shopping, travel, restaurants and much more!
About the role:
Responsible for the management of Social Housing Maintenance Contracts, including managing resources, ensuring task orders are completed in line with all Safety, Quality, Time, and Cost criteria and are compliant with KPI requirements.
Key Responsibilities:
1. Operational Management of task orders to full completion, client handover and acceptance (rejection free)
2. Identifying need for additional Procurement demand and assisting with onboarding new supply chain partners, ensuring work is completed to CFM’s desired standard
3. Management of direct team (employed trades, Working Foremen, Supervisors) and sub-contractors, ensuring clear lines of communication with Planning team by sharing resource to meet all demands
4. Issuing Early Warnings Notices and Compensation Events in line with contract requirements. Likewise, ensuring all contractual elements are followed for the application of EOTs, additional works, with notes on task orders and well documented external/internal communications
5. Ensuring all rejected task orders under this workstream are submitted within 3-5 days
6. Working within a fast-paced environment ensuring deadlines are met
7. Preparation and submission of all bespoke materials are ordered to meet deadlines
8. Ensuring works are being delivered to target dates, within contract SLA’s/KPI’s (CFM self-deliver and managing Supply Chain)
9. Ensure accurate records of works are being recorded and maintained
10. Carry out site inspections, ensure quality sign off for work completed, where any substandard work (CFM self-deliver or subcontractor) is addressed accordingly with feedback and corrective action(s)
11. Proactive approach to managing and ensuring health, safety and environmental processes are compliant and that targets are maintained
12. Attend client meetings representing CFM in best possible light, building strong client and supply chain relationships by working in a collaborative manner ensuring repeat business. Specifically attending Bi-weekly meetings with NIHE to discuss and resolve problematic task orders
13. Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges
14. To perform the job in accordance with the company’s policies and procedures, especially the Equal Opportunities and Dignity at Work Policy
15. To perform any other duties as may be reasonably required from time-to-time
Essential Criteria
1. Previous experience of working in a fast-paced, high volume environment, covering multiple geographical areas
2. Commercially aware with sound knowledge of all disciplines
3. Knowledge and understanding of sub-contractor management
4. In-depth knowledge of Health & Safety and other regulatory matters
Desirable Criteria
1. A Degree / HND in a related discipline would be desirable
2. Experience of Public Sector contracts
3. Knowledge of NEC 3 contracts
Skills/Competencies:
1. Excellent communication skills with the ability to manage client relationships
2. Excellent analytical and decision-making skills
3. IT literate, proficient in Microsoft Office
4. Flexible and positive approach to working hours and various locations
Skills:
1. CSR Supervisor Card
2. NVQ equivalent
3. Previous experience in working on NIHE contracts
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