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Client:
ECS Resource Group
Location:
Biggleswade, United Kingdom
Job Category:
Other
EU work permit required:
Yes
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Job Views:
4
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Role Profile
We are seeking a highly motivated and customer-oriented IT Support Engineer to join our growing IT team. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues.
You will work closely with the IT Support Team Leader to ensure smooth and efficient operations within the IT department.
Responsibilities
1. Provide first-line technical support to employees via phone, email, and in-person.
2. Resolve desktop/laptop issues (software, hardware, peripherals).
3. Troubleshoot network connectivity problems (Wi-Fi, VPN, LAN).
4. Assist with email and calendaring software issues.
5. Support printer and scanner issues.
6. Perform basic software installation and configuration.
7. Reset passwords and resolve account lockout issues.
8. Log and track all support requests in the ticketing system.
9. Escalate complex issues to higher-level support personnel when necessary.
10. Maintain accurate records of all support activities.
11. Proactively identify and resolve recurring IT issues.
Assist with the deployment and maintenance of IT equipment.
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