Description
We are seeking an Assistant Salon Manager to lead our vibrant team of salon apprentices and drive operational success. This is a high-impact, hands-on leadership role.
The successful candidate will spend around 80% of their time on the salon floor, actively supporting service flow, assistnat team performance and guest satisfaction, and 20% focused on administration.
Role Summary:
The Assistant Salon Manager ensures the smooth day-to-day running of the salon by ensuring efficiency within Assistants’ Team with a focus on operational excellence, team mentoring and development. This role is primarily hands-on, providing direction and coaching to assistants, while also managing administrative and operational functions such as scheduling, ER tasks, and reporting. The Assistant Salon Manager plays a key role in creating an organised, efficient, and service-focused environment that supports the broader salon team.
Key Responsibilities:
Leadership & Team Development
1. Lead by example, coaching and mentoring assistants to deliver exceptional support for service providers.
2. Conduct performance appraisals, regular team meetings, and ongoing skill development.
3. Ensure team adherence to grooming, hygiene, and professional standards in line with brand expectations.
Operational Management
4. Oversee day-to-day operational tasks, including staff rotas, attendance, and ER administration.
5. Maintain visual standards and hygiene across all areas, including back-of-house, mixing rooms, and spa stations.
6. Ensure compliance with health & safety guidelines, salon policies, and operational procedures.
Customer Experience & Service Delivery
7. Support assistants in facilitating Aveda rituals and ensuring premium guest experiences.
8. Address guest concerns when escalated, maintaining discretion and professionalism.
Commercial Awareness
9. Support service and retail revenue targets by coaching assistants on upselling and guest engagement.
10. Maintain up-to-date knowledge of products and services to support team and guest interactions.
11. Monitor stock levels, oversee inventory management, and ensure proper stock rotation.
Key Attributes:
12. Hands-on, approachable leader who inspires and motivates the team
13. Organised, detail-oriented, and proactive in solving operational challenges
14. Knowledgeable in service delivery, retail products, and operational best practices
15. Strong communicator with the ability to manage multiple priorities effectively
Qualifications