Job Description:
Overview
Our client is currently seeking a Customer Service Executive to join their dynamic team. In this role, you will be the first point of contact for their customers, providing exceptional service and support. The main role is to be part of the customer service team, engaging with clients on the phone & email, to provide them with a high standard of service that is unrivalled in the industry. This would involve being fully trained on on their computer system and becoming an integral part of the team, understanding clients needs and solving their problems.
You will need to have worked within a fast paced environment, and have worked within a similar role working with customer service and management combined.
Duties
* Answering all incoming communications from clients, via phone, mobile and email
* Dealing with clients, arrange booking and input onto booking system
* Assisting our Supply Chain & Accounts team with queries where necessary
* Liaising with clients and keeping them up to date on job status
* Liaising with stakeholders and obtaining quotes daily
* Assist in the training of new team members in areas of customer service and company policies.
* Investigating and solving customer service complaints, where you can preventing the issue from being escalated
* Where necessary, escalate issues in line with company structure
* Going that extra mile for the customer – following through on all requests
* Maintaining documentation pertaining to customer service department activities.
* Updating database
* Produce client environmental reports monthly
* Performing additional duties where needed.
* Communicate effectively with all internal departments
Requirements
* Enthusiastic, trustworthy, reliable, and friendly person with a good sense of humour.
* Flexible, able to prioritize and work under pressure
* Knowledge of customer service, and standard office practices and procedures
* Organized, Accountability and being able to plan and prioritize
* Ability to manage own workload effectively and efficiently.
* Able to problem solve & use own initiative
* Comfortable in working with a small team
* A proactive customer service approach
* Ability to make proactive calls to clients
* Attending senior management meetings
* Excellent customer service experience, able to solve solutions.
Working Hours: Monday - Friday 8:30am - 4:30pm (Full-Time/ Permanent)
(Office location, from their offices in Easton near Winchester)
Salary: £30 - £35K (depending upon experience)
Job Types: Full-time, Permanent
Benefits:
* On-site parking
Work Location: In person