The Deputy Chief Operating Officer (DCOO) provides strategic and operational leadership across the GP federation, supporting the CEO in the delivery of high-quality, coordinated, and sustainable primary care services. The postholder plays a key role in the day-to-day management of service delivery, workforce planning, and operational performance, ensuring that services are responsive, patient-focused, and aligned with national and local priorities. The DCOO is responsible for overseeing the implementation of service transformation initiatives, supporting the development of new models of care, and embedding continuous improvement across the federation. Working collaboratively with clinical, operational, and corporate teams, as well as external stakeholders, the DCOO helps drive integration, efficiency, and innovation across service pathways. This role also carries responsibility for delegated budgets, contractual compliance, and resource management, ensuring services are delivered safely, effectively, and within agreed financial frameworks. Leadership and Strategic Planning Provide strategic and operational leadership across the federation, supporting the CEO in delivering high-quality, integrated, and sustainable services. Lead the delivery of the Primary Care Network (PCN) contract, including direct line management of Digital and Business Transformation Managers, and strong collaboration with PCN Clinical Directors. Drive the development and implementation of service delivery plans and transformation initiatives that reflect national policy, local priorities, and the federation’s strategic objectives. Lead quality assurance and compliance processes for the federation’s directly managed GP practices, ensuring high standards of care, patient safety, and readiness for CQC inspection. Governance and Performance Ensure robust governance and risk management frameworks are embedded across operational delivery. Monitor compliance with contractual obligations and key performance indicators, producing regular reports for the CEO and Board. Lead on learning from incidents, complaints, and audits, embedding improvements and promoting a culture of accountability and transparency Formed in 2016, NCGPA is a GP federation made-up of over 30 member practices within the Nottingham city area, covering a population of over 400k patients. We believe the best way to support general practice is through partnership and collaboration. By combining knowledge, sharing knowledge, and pooling resources, we can help practices become more resilient to the challenges they face. From our headquarters in Nottingham city centre, we directly run four practices from a centralised hub, support the employment of staff in our PCN teams, and operate City Wide Services. We assist with finance, HR, communications, and logistical support so frontline staff can reserve their time and energy for helping patients. The day to day running of the company is through a Senior Management team, comprising of the Chair, Finance Director, and Medical Director along with the company’s Chief Executive Officer. They work alongside our Board to shape our future direction with the valued input from our member practices. Between them, they have a wealth of experience of delivering quality care to patients in Nottingham and share a unified ambition to create a bright future for general practice. For further details / informal visits contact: Name: Joanne Dennis Job title: Chief Executive Officer Email address: joanne.dennis6@nhs.net