The Product Performance Engineer will collaborate with a team of quality follow-up engineers across Europe. You'll review dealer reports about vehicle defects, identify trends, and communicate findings to our Central organization in Sweden.
Responsibilities
* Record and maintain data in internal systems
* Monitor market trends for known and emerging defects
* Communicate with the local organization on known issues and improvements
* Identify and report recurring defects and trends
* Provide customer‑focused local knowledge and expertise
* Handle and respond to telephone calls and emails
Qualifications
* Strong vehicle technical experience, preferably Senior or Master Technician level within a franchised dealership
* Excellent presentation and communication skills
* Strong IT skills to support data analysis
* Good knowledge of modern vehicle systems and repair processes
* Automotive technical knowledge (Senior or Master Technician level preferred)
* Be able to work effectively in a distributed, collaborative team
* Operate independently with strong self‑motivation
* Communicate complex technical issues clearly and confidently
* Be comfortable with using translation tools to collaborate with non‑English speakers
* Build effective relationships in a remote, multicultural environment
* Have strong communication skills to be able to communicate with non-native English speakers
* Hold a City and Guilds or NVQ Level 3 (or equivalent)
* Be highly PC literate and comfortable with data analysis
* Have experience with the Volvo brand (advantageous)
* Possess additional language skills (advantageous)
Company Overview
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry‑leading expertise that spans: Parts, Accessories & Service Performance, Actionable Insights, Learning Solutions. Our proven track record means that we now partner with almost every car manufacturer on the market. The MSX Purpose To empower Movers and Makers to thrive in our ever‑changing world. The MSX Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSX Vision To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
Benefits
* Annual salary up to £44,500
* 25 days annual leave per year
* Paid business expenses
* Cashback Health Care Scheme
* Car salary exchange scheme
* Potential to progress within the company, with global opportunities updated regularly
At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident, Committed organisation who takes pride in our diverse workforce.
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