Triage and Early Interventions Officer
We are looking for resilient and dedicated people to join our Avon & Somerset team as Early Interventions Officers, working within the VS team as part of the Avon & Somerset Victim Service partnership.
The service provides support across the whole geography of Avon & Somerset. This role involves making initial contact with victims of crime and Anti-Social Behaviour and providing initial support in a dynamic and ever-changing environment.
We have a number of posts available and welcome applications for both full and part time hours. These are hybrid roles which will involve a minimum of working one day per week in the Bristol VS office; a confidential home working space is also essential. Travel for team meetings, training etc. will be required on occasion.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
County/Borough Somerset Office location Vassall Centre, Gill Avenue, Bristol BS16 2QQ Full time/Part time Full time Hours per week 37.5 Work schedule Full-time and part-time hours considered. Full time hours would be: 09:30 to 17:30 Monday to Friday with flexibility needed for out of hours work where needed Basic Salary £24,949.40 per annum Contract type Permanent DBS required? Enhanced Police vetting required? No Closing Date 01/09/2025 Ref No 6280 Documents
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What we offer
At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
2. Flexible Working Options: Including hybrid working.
3. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
4. Birthday Leave: An extra day off for your birthday.
5. Pension Plan: 5% employer contribution.
6. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
7. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
8. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
9. Wellbeing Support: Employee assistance programme and wellbeing support.
10. Inclusive Networks: Access to EDI networks and colleague cafes.
11. Sustainable Travel: Cycle to work scheme and season ticket loans.
Career Development: Ongoing training and support with opportunities for career progression
About the Role:
You will provide high quality support to all victims and witnesses of crime and Anti-Social Behaviour, leading on completing initial impact and risk assessments that are comprehensive and holistic. You will also provide cover for the local VS Helpline.
Key Responsibilities:
12. Act as the first point of contact for service users referred in to the service, completing comprehensive impact and risks assessments using agreed processes and a tailoring the response to each individual’s needs.
13. Manage a caseload of service users who require more immediate and short term interventions, referring on those with more long term needs either internally or externally.
14. Develop support plans where appropriate.
15. Maintain accurate and confidential case management records and contribute to monitoring information for the service and provide accurate and timely performance information for internal and external use.
16. Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues.
17. Ensure that everyone is aware of their rights under the Victim’s Code of Practice and the Witness Charter..
18. Comply and keep up to date with all relevant legislation, policies and procedures, including data protection legislation, confidentiality.
19. Work as part of a team to ensure that all outcomes and Key Performance Measures are met relevant to the local contract.
Ideally you will have:
20. Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
21. Experience of working in an outcomes focused service
22. Knowledge of the criminal justice system and the impact of crime
23. Knowledge and understanding of Domestic Abuse processes and services
24. Experience of engaging with vulnerable victims of crime who may have complex needs
You will need:
25. To demonstrate strong written and verbal communication skills
26. The ability to undertake impact and risks assessments and identify appropriate support
27. Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
28. The ability to manage a demanding workload and to meet a range of conflicting deadlines
29. The ability to identify, develop and maintain partnerships with all relevant external organisations
30. Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements
31. The ability to work effectively as part of a team but also to work independently in a variety of locations without direct supervision.