Job Title: Customer Support Apprentice
Apprenticeship: Customer Service Practitioner Level 2 or 3
Location: Brighton & Hove, East Sussex
Salary: £8.00 - £12.71 per hour (dependent on age)
Hours: Full time
Benefits
* Competitive basic salary
* Salary reviews
* Annual bonus, incentives, holidays and competitions
* 28 days holiday inclusive of bank holidays
* Pension plan
* No weekend shifts
* Ride to Work scheme
* Regular staff social events and team building activities
* Career progression opportunities
* Ongoing training and development
Requirements
* Excellent verbal and written communication skills
* Friendly, enthusiastic and customer focused
* Confident on the phone with a professional telephone manner
* Good organisational and planning skills
* Self-motivated with a positive attitude
* Ability to work in a fast-paced environment
* Basic IT skills including Word, Excel and Outlook
* Ability to work well within a team
Responsibilities for an apprentice
* Act as the first point of contact for customers via phone, email and letter
* Support customers with a range of enquiries and questions
* Deliver excellent customer service at all times
* Build positive relationships with customers and colleagues
* Provide administrative support to the wider business
* Maintain accurate customer records and information
* Work closely with the team to resolve customer queries efficiently
* Develop knowledge within customer support, insurance and financial services
Apprenticeship Information
You will be enrolled on the Customer Service Practitioner Level 2 or 3 Apprenticeship, typically completed over 18 months. This includes:
* Regular workplace-based learning supported by your training provider and line manager
* A minimum of 6 hours per week of off-the-job training
* Development of skills, knowledge, and behaviours aligned to the apprenticeship standard
* Completion of a portfolio and end-point assessment
* Functional Skills support in English or Maths if not previously achieved at Level 2
Prospects
Once you have completed your apprenticeship there will be the opportunity to potentially progress into a permanent role with ongoing career development opportunities.
For more information or to apply, please contact Jamie Watson at Next Step Apprenticeships, Monday to Friday between 9:00am - 5:30pm.