We’re looking for a skilled Intune-focused specialist to join a team dedicated to improving the customer experience across modern device management, security, and cloud-based endpoint solutions. This role sits within a group that blends engineering, product insight, and customer engagement, with a strong emphasis on delivering high‑quality support and clear technical guidance to a global user base. You’ll be part of a collaborative environment that values proactive problem‑solving, data-driven decision making, and clear communication across multiple channels. Key Responsibilities Provide expert responses to customer queries related to Intune, mobile device management, and cloud-based Windows environments across social platforms, forums, and community channels. Understand the visibility and impact of public-facing support and respond with appropriate judgement. Escalate sensitive or high‑risk issues to the correct internal teams and help shape accurate, aligned responses. Direct users to relevant documentation, known issues, and troubleshooting resources. Encourage customers to open support cases when deeper investigation is required and assist in progressing escalated cases. Identify recurring issues, trends, and patterns in customer feedback and share insights with engineering and product teams. Monitor customer pain points and help drive improvements or preventative solutions. Track and report on so...